Reply
 
Thread Tools Display Modes
Old 03-13-2016, 06:28 PM   #11
Member
 
Join Date: Jan 2015
Posts: 70
Praise for FR and Lazy Days Service Dept

We bought our 38CK last year. We live 1300 miles away from our dealer. To make a long story short. Our FR representive has helped us with whatever we needed. And Lazy Days FL service dept has tended to our issues and fixed or adjusted whatever needed to be done. It's true. Too many want to complain and few share their positive experiences. But there are many good stories out there.
__________________

__________________
alicemerrill is offline   Reply With Quote
Old 03-13-2016, 07:23 PM   #12
Member
 
Join Date: Oct 2014
Posts: 168
Response about the dealer in Windsor Locks

Quote:
Originally Posted by locoengnr11 View Post
to the FR staff Service Director,Regional Sales manager and all these people are the best they go out of their way to help
FORGET THE DIRTBAGS IN WINDSOR LOCKS
I tend to greatly disagree with your remark. I found that the dealership you mention has been more than helpful in many issues that I have had.

The only comment that I can make is that anytime I had a issue, it happened at the peak time of business. As a result it might have taken a few days longer than I hoped, but the remediies have alway been great and my customer service experience has been good. Forest River Cedar Creek Warranty dept (Mr. Sears) and Longview have been good.

I think that if you make a comment about a dealer with such disparaging remarks, purhaps it would be prudent to state your experience or misgivings outright. Just to be fair that is.....

In any event I am sorry that you hd a bad experience, but purhaps it could have been remedied?
__________________

__________________
CTGREG is offline   Reply With Quote
Old 03-13-2016, 07:46 PM   #13
Berkshire 390QS
 
NO3putt's Avatar
 
Join Date: Feb 2011
Location: Pueblo Colorado
Posts: 1,250
FR will stand behind their products up to a point. Manfacture defects like paint cheek not so much due it will cost a bunch to fix right. Will be taking a big loss when selling Berkshire.

Click image for larger version

Name:	image001.jpg
Views:	103
Size:	6.1 KB
ID:	101849
__________________
2011: 54 days, 2012: 218 days, 2013: 175 days, 2014: 196 days
2015: 188 days, 2016: 72 days, 2017: 185
2009 Berkshire, 390QS, and toad
Skip
NO3putt is offline   Reply With Quote
Old 03-13-2016, 10:25 PM   #14
Senior Member
 
Join Date: Jul 2009
Location: Warsaw,NC
Posts: 4,283
I think some people get confused about Forest River, they make a lot of different brands, I have had 2 Cedar Creeks and they have been great and when I needed help Cedar Creek bent over backwards to help me. Forest River also makes Wildcats and the one I got was junk. I researched Wildcat and went to the factory from North Carolina, was going from a travel trailer to a fifth wheel. I was a member of Wildcat website, not FROG. I ordered a Wildcat and got a Polecat. I got no help from Tom Johnson where I brought the camper at and no help from Wildcat. I lost a lot of money trading out of that camper. On the other hand I can't say enough nice things to say about Cedar Creek, when I buy another I want a Cedar Creek 36CKTS. About the only thing I don't like about the Cedar Creeks is the tires, I think you should be able to still get the Goodyear tires as a option


Sent from my iPhone using Forest River Forums
__________________
2015 Cedar Creek 32RL
2012 Silverado 3500HD SRW
http://www.forestriverforums.com/for...ignhavefun.gif
spock123 is offline   Reply With Quote
Old 03-14-2016, 07:25 AM   #15
Member
 
Join Date: Jan 2015
Posts: 70
You are right Spock123 it is Cedar Creek that has been great in getting things done. But it was Forest River who connected me. And my 38CK came with Goodyear tires. So I think that's something that can be a want on your fifth wheel when dealing (-:
__________________
alicemerrill is offline   Reply With Quote
Old 04-10-2016, 02:03 PM   #16
Junior Member
 
Powellr26's Avatar
 
Join Date: Aug 2013
Posts: 17
We purchased a new 2014 Palomino Fifth Wheel from a dealer outside our area because these models were not sold near us at the time. Before signing any paperwork we did a two hour PDI with the dealer. The only thing we missed at the time was that the microwave had no power even though we were plugged in. After camping a few nights we went to use the microwave and of course it did not work. Forest River put us in touch with local dealer who did warranty work and the electrical problem was resolved. Nice and easy . Used the same repair service when main TV riser motor stopped working. Took two weeks to order part no long wait for repair.

We took an eight week trip last year to TX, NM, CO and back to PA. Refrigerator stopped working on electric. Had to bypass electric outlet which showed open hot to plug in refrigerator compartment . Plugged directly to outside outlet on fifth.

Took second trip out west to CO for daughters wedding and week in Yellowstone. On the way back to PA noticed Sidewall Crack at corner of bedroom slide, wheel well cover screws were popping out, slide seals were falling out, and some interior problems with doors out of adjustment.

We called Gary Grisby who at that time was handling FR Palomino problems. Sent him some pictures of our problems and he made arrangements to have our coach picked up in Dec. and returned to the factory for repairs. Our coach was retuned to us this week and we are very pleased with the results! They repaired everything we requested as well as replaced our rear stabilizer electric jacks with an updated model, and replaced the entire roof. They said when it went through their PDI they discovered a tear in the original roof.

The message I have for those that complain about the quality of FR Products is to get in touch with the person at the factory for your particular unit and have a discussion with them about your problem. Back it up with pictures. If the local dealer can't or won't do the work ask them to bring it back for repairs! You will not be disappointed!


Sent from my iPad using Forest River Forums
__________________
Powellr26 is offline   Reply With Quote
Old 04-11-2016, 06:52 PM   #17
Junior Member
 
Join Date: Dec 2015
Posts: 14
Quote:
Originally Posted by ctgreg View Post
i tend to greatly disagree with your remark. I found that the dealership you mention has been more than helpful in many issues that i have had.

The only comment that i can make is that anytime i had a issue, it happened at the peak time of business. As a result it might have taken a few days longer than i hoped, but the remediies have alway been great and my customer service experience has been good. Forest river cedar creek warranty dept (mr. Sears) and longview have been good.

I think that if you make a comment about a dealer with such disparaging remarks, purhaps it would be prudent to state your experience or misgivings outright. Just to be fair that is.....

In any event i am sorry that you hd a bad experience, but purhaps it could have been remedied?
ctgregg,
heres the experience..and they are not happy "dirtbags"campers

they lost!!! Ohh yeah they lost
__________________
locoengnr11 is offline   Reply With Quote
Old 04-12-2016, 09:33 AM   #18
Member
 
Join Date: Aug 2013
Posts: 79
Sounds to me like some people are comparing the sales company to the manufacturing company. Sales companies tend to be less helpful. I for one have had poor experience with the company where I purchased my Georgetown, but Forest River has been nothing but helpful. They made several repairs to my RV out of warranty and I can say nothing but good.
__________________

__________________
2012 Gerogetown 337XL
Tow Dolly

DW of 24 Years.
Hope to meet you on the trail.
ejw7213 is offline   Reply With Quote
Reply

Tags
forest river

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 06:10 PM.