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Old 03-12-2016, 04:31 PM   #1
Parker & Noreen
 
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Thumbs up Forest River Stands by their products

We had an issue with our Windjammer and it was beyond warranty. They said if we brought it to them they would fix it for free. They stand by their word and the service professional, Debra Rimsa, that we dealt with was wonderful!

We love our Windjammer and would definitely recommend a Forest River product to anyone.

Thanks again, Debra Rimsa, and Forest River. You made us customers for life!
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Old 03-12-2016, 08:59 PM   #2
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So far I have been happy with mine and the response from FR. For some reason they had stopped putting Vel-washers across the top of the cab on the Concord for the night curtain, they did put them down the sides.

Contacted FR and they sent me a handful promptly and at no cost.

I will contacting them again shortly to see if we can get a wiring diagram, getting ready to do an inverter install, we will have to see how that works out.

Aaron
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Old 03-13-2016, 08:09 AM   #3
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My experience is really small, but sometimes that's what counts. I busted one of the lenses on a running light. I couldn't find one local that fit, so I called them directly. They sent one right away, she said it would be about $4, but they sent an invoice with zero charge.
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Old 03-13-2016, 08:15 AM   #4
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Met Debra Rimsa and some of the staff when we took the plant tour last Aug. She stated we are here to help when problems arrive. Glade to hear she stood by her statement. Later RJD
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Old 03-13-2016, 02:07 PM   #5
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X2 on Forest River and Deb Rimsa in particular. She and the Rockwood plant in Indiana are the best. Treated professionally and promptly in my dealings with them.
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Old 03-13-2016, 02:17 PM   #6
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Sorry, but this has not been my experience with Cedar Creek, shortly after buying our trailer we had a major electrical issue and FR almost immediately decided to take the low road. We are now I am stuck with a trailer that has no electrical warranty despite the fact an electrician found the problem with the trailer and the selling dealer confirmed it.

I will not buy another FR product and given my experience would discourage anyone from doing so.
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Old 03-13-2016, 02:31 PM   #7
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Thumbs up KUDO'S to FR Folks

to the FR staff Service Director,Regional Sales manager and all these people are the best they go out of their way to help
FORGET THE DIRTBAGS IN WINDSOR LOCKS
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Old 03-13-2016, 02:52 PM   #8
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The OP joined the forum 5 years ago and yesterday was their first post and they say that FR fixed something that was out of warranty.....?


Very rare and very strange. Glad FR worked well with you after so long. That is not the case for many others.
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Old 03-13-2016, 03:51 PM   #9
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Brother Les, Congratulations on your 1,414 posts.
But I don't understand your "Very rare and very strange" comment. What is your implication?
Does posting many times make your posts any more "valid" than one who posts few?
I have been with this forum for a long time and have very few posts. I have learned so much from items here and are most appreciative of them all, well most. My only regret is that I didn't find this forum BEFORE I made my original Forest River purchase.
Most, a lot of posts are complaints. Most people are willing to complain when things go wrong, as well they should. I am the first to complain when my expectations are not met AND I always take time to compliment when they are met or exceeded. It takes all kinds to make a great forum and I find that to be true here, from those who post few and those who post many.
I am sorry for anyone who has had problems with Forest River and not had them resolved to their satisfaction. I have and have said so.
I might be missing something in the original post but I see nothing there that is disparaging any one who had unresolved problems with Forest River, just a compliment.
Maybe I'm reading more into your comments than I should but............
Just my opinion, I like Forest River and they have been very fair to me with my TT. I recommend them. Does not mean I think any more or less about those who haven't had the same experience as me. I respect ALL opinions. I just don't understand yours.
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Old 03-13-2016, 04:49 PM   #10
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Quote:
Originally Posted by Livin the Life View Post
Brother Les, Congratulations on your 1,414 posts.
But I don't understand your "Very rare and very strange" comment. What is your implication?
Does posting many times make your posts any more "valid" than one who posts few?
I have been with this forum for a long time and have very few posts. I have learned so much from items here and are most appreciative of them all, well most. My only regret is that I didn't find this forum BEFORE I made my original Forest River purchase.
Most, a lot of posts are complaints. Most people are willing to complain when things go wrong, as well they should. I am the first to complain when my expectations are not met AND I always take time to compliment when they are met or exceeded. It takes all kinds to make a great forum and I find that to be true here, from those who post few and those who post many.
I am sorry for anyone who has had problems with Forest River and not had them resolved to their satisfaction. I have and have said so.
I might be missing something in the original post but I see nothing there that is disparaging any one who had unresolved problems with Forest River, just a compliment.
Maybe I'm reading more into your comments than I should but............
Just my opinion, I like Forest River and they have been very fair to me with my TT. I recommend them. Does not mean I think any more or less about those who haven't had the same experience as me. I respect ALL opinions. I just don't understand yours.

You are Living the Life, which is wonderful.

We learn the most in life from mistakes and when things go wrong... not when things go right and smooth all of the time. Humans are a Carnal Beings and lean to the side of complaining instead of Praising. My wife and I loved our Hemisphere when we pulled it off the lot (new). (the complaining part) But there seemed to be too many 'bugs' that should not have been there from the get go... I assume that my unit was built on a early Monday morning or a late Friday afternoon. When speaking directly with FR, the answers are 'outside vendor' (parts manufacturer) or 'selling Dealer will fix it', or 'out of Warranty' (my Faith in the selling Dealer and FR Corp are low) (I was able to work better with the 'outside vendor') There was a solution for us about our Hemisphere.... Take it to another Dealer who cares about their customers and Pay Cash. My wife and I talked about trading, but we still like the unit and feel the bugs are all killed and will enjoy our Hemisphere for years to come.

Rare and strange is not the norm and should be commended.

Blessings
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