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Old 03-10-2014, 06:03 AM   #11
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The door doesn't seem to align properly, the lift motor has a recall, and a few minor things I'll have done while it's in for the others.

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what I have found is that if you are traveling and something go's wrong they will find a dealer close to you and send you there. Happened to me Florida, when I talked to the dealer recommended they told me that they will move you to the top for work to be done to get you back on your trip again.....
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Old 03-10-2014, 06:29 AM   #12
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since dealers operate under a franchise, I'm sure FR can require them to take care of warranty work
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Old 03-10-2014, 08:18 AM   #13
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Unfortunately many dealers look very differently at someone who lives near the dealer but purchased elsewhere, verses purchased elsewhere & traveling in their area. I have 1st hand experience & I had previously purchased at the local dealer.
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Old 03-10-2014, 08:28 AM   #14
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since dealers operate under a franchise, I'm sure FR can require them to take care of warranty work
It's my understanding that dealers do not operate under a franchise and there is little that FR can "force" them to do. It's nothing like the auto industry where the manufacturer has a big stick.

That said, andy29847, RVW advertises its nationwide network- have you tried contacting them?
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Old 03-10-2014, 08:43 AM   #15
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I bought two units in Ohio for that same reason, savings. I ran into the same thing locally with a dealer when trying to get warranty repairs. They didn't deny doing the work, just couldn't get to me in for a "while", like months later. I don't understand these dealers because that could be more service work for them after the warranty expires. Car dealers will tell you they make more on service work than selling cars. Guess not the same with rv's. I did find a dealer who took me right in, and had no issues working with FR warranty. Both times I dealt directly with the FR warranty rep to make sure everything was approved. Once I had to pay upfront, and I was reimbursed pretty quick. Good luck!
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Old 03-10-2014, 12:40 PM   #16
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since dealers operate under a franchise, I'm sure FR can require them to take care of warranty work
NOPE! don't compare the RV industry, to how the Auto industry works, you'll be sadly disappointed.
the only thing that RV dealers and Auto dealers have in common, is that they sell things with wheels and have a service dept.

FR cannot "require" their dealers to do warranty work on units that they didn't sell. dealers know this and often refuse to do the warranty work, even for owners that are on the road.
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Old 03-10-2014, 12:49 PM   #17
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Money wise....why would a Forest River dealer turn down warranty work?Regardless of where purchased. It must have something to do with what they are paid for a labor rate.
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Old 03-10-2014, 12:52 PM   #18
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Money wise....why would a Forest River dealer turn down warranty work?Regardless of where purchased. It must have something to do with what they are paid for a labor rate.
Likely so, but it's like cutting off your nose to spite your face- a dealer who does warranty work for me, even though I didn't buy from them, will get future parts and/or work from me when its coming out of my pocket. If they refuse me now, I'll not go back later unless I have to.
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Old 03-10-2014, 01:08 PM   #19
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I've even seen a dealer refuse one of my brother's friends to do paid work (winterizing) because he bought his fiver stateside.

The dealer I deal with with take on anybodies work, since they're going to get paid anyways, but their customers do take precedence over non customers. Not that they drag their heels like I've heard some do, just a bumping of priority if they're overbooked.
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Old 03-10-2014, 01:11 PM   #20
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Money wise....why would a Forest River dealer turn down warranty work?Regardless of where purchased. It must have something to do with what they are paid for a labor rate.
yes, it is. warranty work pays less than their normal shop rate work.
they'd rather do non-warranty work because they make more money on it.

but they also may alienate customers and create a bad rep in the RV community.
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