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03-02-2014, 06:00 PM
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#1
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Member
Join Date: Aug 2013
Posts: 41
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Forest River Warranty work
Last Labor Day, we bought a Flagstaff HW27KS. We bought it in Indiana because it was $4k cheaper than here in NJ. There is one local dealer that multiple friends have used and haven't been happy with. The other local dealer has stated since we didn't buy it from them, they don't have to do warranty service for us. Any other ideas or do we just head back to Indiana? Thanks
Sent from my DROID BIONIC using Forest River Forums mobile app
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03-02-2014, 06:07 PM
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#2
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,849
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you need to contact a warranty rep at FR, for your brand.
we bought our Roo in Chicago and brought it back to Napa, Ca.
the Roo warranty rep found a number of nearby dealers that would be willing to do warranty work. one didn't even sell any FR products.
you can also request using an independent RV shop but you have to have FR pre-approve the work and you have to be willing to pay upfront and then get reimbursed after the work is done.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.) 
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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03-02-2014, 06:17 PM
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#3
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Senior Member
Join Date: Dec 2012
Location: Franklin County, MO
Posts: 2,652
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You might also contact the dealer you bought it from. They might have a network of dealerships with whom they've established a relationship to handle their customers' warranty work.
__________________
Mike and Yvonne
and Sophie, the little white dog
2017 Columbus 320RSC
2021 Chevy Silverado 3500HD DRW 4X4 Duramax
“It's not how old you are, it's how you are old.” ― Jules Renard
"It's not the years...it's the mileage." - Indiana Jones
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03-02-2014, 06:59 PM
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#4
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Member
Join Date: Mar 2013
Posts: 69
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I bought mine from a dealer in Indiana. When I needed warranty work, I called them. They had the work approved by forest river and then found a local dealer who would do the work. I dropped my camper off at the dealer, picked it up a week later, and paid nothing.
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03-02-2014, 07:48 PM
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#5
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Senior Member
Join Date: Feb 2011
Posts: 517
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mcshane - where are you in NJ? In northern NJ here, can recommend a place or to if you are near.
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03-02-2014, 07:57 PM
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#6
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Member
Join Date: Aug 2013
Posts: 41
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dieselbobcat, we are in SJ near Philly. We did contact CW, but they said they would only do the appliance warranties until the original warranty expired & our extended warranty kicked in.
Sent from my DROID BIONIC using Forest River Forums mobile app
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03-02-2014, 08:00 PM
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#7
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Member
Join Date: Aug 2013
Posts: 41
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andy29847, what dealer did you have? We went to Total Value RV.
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03-09-2014, 09:59 PM
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#8
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Member
Join Date: Mar 2013
Posts: 69
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03-09-2014, 11:55 PM
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#9
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Senior Member
Join Date: Feb 2011
Posts: 499
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It sounds like the Dealer is the problem. When I had warranty work done. I called Forest River they told me to pick a dealer that I liked. The dealer and Forest River worked it out. They did excellent work. I was happy with both the dealer and Forest River.
Can I ask what kind of warranty work you need done?
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03-10-2014, 04:57 AM
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#10
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Member
Join Date: Aug 2013
Posts: 41
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Quote:
Originally Posted by 1l243
It sounds like the Dealer is the problem. When I had warranty work done. I called Forest River they told me to pick a dealer that I liked. The dealer and Forest River worked it out. They did excellent work. I was happy with both the dealer and Forest River.
Can I ask what kind of warranty work you need done?
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The door doesn't seem to align properly, the lift motor has a recall, and a few minor things I'll have done while it's in for the others.
Sent from my DROID BIONIC using Forest River Forums mobile app
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03-10-2014, 05:03 AM
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#11
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Senior Member
Join Date: Feb 2012
Location: Clarksville Va.
Posts: 10,422
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Quote:
Originally Posted by macshane
The door doesn't seem to align properly, the lift motor has a recall, and a few minor things I'll have done while it's in for the others.
Sent from my DROID BIONIC using Forest River Forums mobile app
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what I have found is that if you are traveling and something go's wrong they will find a dealer close to you and send you there. Happened to me Florida, when I talked to the dealer recommended they told me that they will move you to the top for work to be done to get you back on your trip again..... 
__________________
Coachmen M/H
Concord
2018 / 300 DSC
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03-10-2014, 05:29 AM
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#12
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Senior Member
Join Date: Nov 2013
Location: Seaford, De
Posts: 2,377
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since dealers operate under a franchise, I'm sure FR can require them to take care of warranty work
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David & Lynn 2014 Coachmen Chaparral Signature 327 RLKS 2016 Ford F350 Lariat CC Dually
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03-10-2014, 07:18 AM
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#13
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Senior Member
Join Date: Dec 2010
Location: Waco
Posts: 106
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Unfortunately many dealers look very differently at someone who lives near the dealer but purchased elsewhere, verses purchased elsewhere & traveling in their area. I have 1st hand experience & I had previously purchased at the local dealer.
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03-10-2014, 07:28 AM
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#14
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Always Learning
Join Date: Nov 2011
Location: Four Corners, FL
Posts: 21,891
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Quote:
Originally Posted by davel1971
since dealers operate under a franchise, I'm sure FR can require them to take care of warranty work
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It's my understanding that dealers do not operate under a franchise and there is little that FR can "force" them to do. It's nothing like the auto industry where the manufacturer has a big stick.
That said, andy29847, RVW advertises its nationwide network- have you tried contacting them?
__________________
Officially a SOB with a 2022 Jayco Precept 36C
Checkout my site for RVing tips, tricks, and info | Was a Fulltime Family for 5 years, now we're part-timing on long trips
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03-10-2014, 07:43 AM
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#15
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Senior Member
Join Date: Jan 2012
Posts: 373
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I bought two units in Ohio for that same reason, savings. I ran into the same thing locally with a dealer when trying to get warranty repairs. They didn't deny doing the work, just couldn't get to me in for a "while", like months later. I don't understand these dealers because that could be more service work for them after the warranty expires. Car dealers will tell you they make more on service work than selling cars. Guess not the same with rv's. I did find a dealer who took me right in, and had no issues working with FR warranty. Both times I dealt directly with the FR warranty rep to make sure everything was approved. Once I had to pay upfront, and I was reimbursed pretty quick. Good luck!
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Fred & Teresa
2005 Coachmen Encore Sportscoach
2005 Harley Road King
2002 EZGO Golf Cart
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03-10-2014, 11:40 AM
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#16
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,849
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Quote:
Originally Posted by davel1971
since dealers operate under a franchise, I'm sure FR can require them to take care of warranty work
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NOPE! don't compare the RV industry, to how the Auto industry works, you'll be sadly disappointed.
the only thing that RV dealers and Auto dealers have in common, is that they sell things with wheels and have a service dept.
FR cannot "require" their dealers to do warranty work on units that they didn't sell. dealers know this and often refuse to do the warranty work, even for owners that are on the road.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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03-10-2014, 11:49 AM
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#17
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Senior Member
Join Date: Jul 2010
Location: Lower Michigan
Posts: 190
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Money wise....why would a Forest River dealer turn down warranty work?Regardless of where purchased. It must have something to do with what they are paid for a labor rate.
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2013 Salem 30KQBSS TT
Equalizer 4pt Hitch system-12K
2016 Ram 1500 Crew Cab Sport 5.7 Hemi w/8 Speed
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03-10-2014, 11:52 AM
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#18
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Always Learning
Join Date: Nov 2011
Location: Four Corners, FL
Posts: 21,891
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Quote:
Originally Posted by Great Laker
Money wise....why would a Forest River dealer turn down warranty work?Regardless of where purchased. It must have something to do with what they are paid for a labor rate.
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Likely so, but it's like cutting off your nose to spite your face- a dealer who does warranty work for me, even though I didn't buy from them, will get future parts and/or work from me when its coming out of my pocket. If they refuse me now, I'll not go back later unless I have to.
__________________
Officially a SOB with a 2022 Jayco Precept 36C
Checkout my site for RVing tips, tricks, and info | Was a Fulltime Family for 5 years, now we're part-timing on long trips
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03-10-2014, 12:08 PM
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#19
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Moderator Emeritus
Join Date: Apr 2013
Posts: 5,173
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I've even seen a dealer refuse one of my brother's friends to do paid work (winterizing) because he bought his fiver stateside.
The dealer I deal with with take on anybodies work, since they're going to get paid anyways, but their customers do take precedence over non customers. Not that they drag their heels like I've heard some do, just a bumping of priority if they're overbooked.
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There's no use crying over spilt milk... unless it's on your keyboard.
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03-10-2014, 12:11 PM
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#20
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,849
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Quote:
Originally Posted by Great Laker
Money wise....why would a Forest River dealer turn down warranty work?Regardless of where purchased. It must have something to do with what they are paid for a labor rate.
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yes, it is. warranty work pays less than their normal shop rate work.
they'd rather do non-warranty work because they make more money on it.
but they also may alienate customers and create a bad rep in the RV community.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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