Originally Posted by cajunrvr
I have talked with Roger that handles FR warranties and he said ours would be taken care of but was disappointed at the rest of our conversation. He says that they know about the front cap issues and only fixes them a costumers request. They have no plans to simply ad foam support behind them at the factory to stop this. He says not every rockwood/flagstaff are doing this. I then asked are not all the campers doing this or not all the owners or reporting this. Mine happened so soon I was second guessing myself that maybe that's how it was designed until I went back to dealer and seen the new ones on the lot. With all that I have said he was very helpful and appreciate the time he spent with me on the phone. He did not rush me and actually listen to the things I was saying. Every now and then we we find good people out there
Roger Beiler is very good to deal with!
There are many, many good folks in FR, and they are way more customer service oriented than folks believe.