They seem like a pretty good bunch of folks, so yes I guess I am pretty happy with them. The floor thing was pretty hard to see. I did not see it at first. The issue is that the vinyl is delaminating from the plank pieces in places. It has started to bubble up. Could be it was not very bad during the PDI. I really do not know. I know by the time we got to the state park I started to see some of it occurring. As far as the axle, I guess if someone was really looking for it, they could have seen it. The only reason I started looking is because of the floor. I thought the floor might be delaminating because something was bent so I started looking around. I stuck a level to the wheel and could tell right away the wheel was leaning in at the top.
When I got home I also looked at the roof. The factory did not do a very good job sealing the roof. There were some open spaces. I order some of the dicor to fix it myself, but then since I was taking it back I figured I would let them fix it. Now I have a tube for next time.
The service guy said they have to order the axle and the floor. I am going to pick up the camper and use it as is until the axle comes in. I told the service guy he can just pick a time to do the floor when they were not so busy. I really do not care if they take a while since it is not an issue other than it looks bad and would be considered a defect when I get ready to sell the camper. Of course, I hope the guys are pretty good at what they do. A lot of stuff will need to be taken out to fix that floor. I may end up with a bigger mess after they fix it then I have now.
Again, Fun Town seems to be taking care of me. As far as the service people being hard to reach, I understand that. I am sure they are over worked and I am sure they are understaffed. There is not a lot of money in the business to run a place with people just setting around ready to take a call. Those guys are hopping all the time. So, I will give them that. I eventually got them on the phone, so in the end it was all good. They seem to be working with me and that works for me.
My wife is going on a camping trip next week, (without me). So I am just happy it worked out we will have the camper for her.
2016 Wildwood 195BH
2009 Silverado 1500