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Old 08-31-2016, 06:41 PM   #1
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Furrion DV3100 rant

I just bought a 2015 Grey Wolf 26RR and We love it. I just installed a new tv and to test it out, I put a dvd in the Furrion DV3100 entertainment center. It would load but not play, then I tried a music cd and it would play for 20 seconds and stop. The radio plays fine.

I called and emailed Furrion for several days before I got a return call. I explained what it was doing and asked about having it repaired (out of warranty). The customer service agent stated the units are not repairable. But he would sell me a new one for $250.00. I asked him why I would want to buy a new one with the bad reviews that unit has. He stated "There is just a few bad units that don't work like they should"

I can't believe they know there's a problem and they don't care enough to try to repair the units. Why don't companies take a little more pride in their work anymore ? I'm going to be looking at a different brand to replace it with.

Anyway, Happy Camping ya all
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Old 09-01-2016, 08:17 AM   #2
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My brand new Furrion is doing the exact same thing. Will load the DVD, then I get a "Disc Err" message. I used a brand new DVD, same thing. Now I'm trying to find a dealer in my area that will do warranty work.
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Old 09-01-2016, 09:13 AM   #3
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If you got to there website, there is a toll free number and email. If you contact Forrest River directly they can do the warranty claim also. Good luck
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Old 09-01-2016, 09:15 AM   #4
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If you "go". Sorry spell check and a cast don't mix.
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Old 09-01-2016, 10:13 AM   #5
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Well color me impressed. Just called Furrion, they're sending me a brand new unit to replace my current one. Hopefully the new one works more than 4 trips. lol
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Old 09-01-2016, 10:18 AM   #6
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Quote:
Originally Posted by polishdon View Post
Well color me impressed. Just called Furrion, they're sending me a brand new unit to replace my current one. Hopefully the new one works more than 4 trips. lol
That's great news. Every manufacturer has lemons.
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Old 09-01-2016, 10:36 AM   #7
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Furrion warrenty - Backup camera

Quote:
Originally Posted by polishdon View Post
My brand new Furrion is doing the exact same thing. Will load the DVD, then I get a "Disc Err" message. I used a brand new DVD, same thing. Now I'm trying to find a dealer in my area that will do warranty work.
My Furrion backup camera died recently under warranty, I looked online and found the contact info for Furrion support. They asked for some information and then sent the new camera directly to my house, I replaced and sent the bad one back to them.
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