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Old 08-26-2016, 03:33 PM   #11
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Forest River does tell you about the selling dealer doing warranty work and yes you are at their mercy. I just hope that more people are aware of this fact. It is normal for Camping World to tell you your appointment for service is in a month and they do ask when you need the RV and they will try to have it ready for you in a month.
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Old 08-26-2016, 06:02 PM   #12
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Camping World will NEVER see my RV. Too many horror stories about CW service, or lack thereof.


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I guess it's like different dealers, CW isn't any different. I have always been treated great at CW in Fayetteville NC


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Old 08-26-2016, 06:33 PM   #13
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I bought it from southern Ohio and I live all the way up by Cleveland. The dealer is about 5 hours away.
I can't blame RV dealers for choosing to only take care of their own... It's a big hassle for them to get warranty work pre-approved, parts ordered, and the actual labor-hours accounted for should they run into the unexpected...

Unlike the auto industry, IMO RV dealers do not make much of a profit on warranty work. In comparison, when Ram replaced my Hemi under warranty the dealer sent Ram a bill for around $12,000 - for something a 3rd party shop can do for around $4,000....)

I work just 10 minutes from General RV & (their competitor) and have family members & friends who have dealt with both. IMO you cannot go wrong with General whereas their competitor has made some of our friends & family members' blood boil...

On a big sale weekend General RV's prices were pretty close to Ohio wholesalers. With my purchase they included a "free" pressurized leak test & re-caulking, "free" WDH & installation, enough store credit to buy essentials, and 2.5 hour PDI (where they adjusted all slide-out cables, awning tracking, etc.) Altogether (2) technicians spent 9 man-hours of labor & we drove it home the same day of purchase. So in the end I feel we actually got MORE for our money than the lowest priced wholesalers...

We've now owned our TT from General RV for 3 years & have never had to take it back for service. IMO they got it right before I drove it off the lot & I couldn't be happier!
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Old 08-26-2016, 06:42 PM   #14
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I see the real issue here is for people who find themselves far from their dealer. Either on vacation or full timing. It isn't always convenient, or possible, to go back.
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Old 08-26-2016, 06:43 PM   #15
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People like to bash CW as an entity, and I'm sure some locations deserve it, but CW of South Alabama has always been very good to us. So don't lump all CW's together. Give CW of Akron a chance, they may do a great job for you.
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Old 08-26-2016, 09:31 PM   #16
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Hi Chip,
Thanks Chip, I bought it from southern Ohio and I live all the way up by Cleveland. The dealer is about 5 hours away.
If you bought you unit from a wholesaler, I can see why General turned you away.
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Old 08-26-2016, 10:04 PM   #17
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People like to bash CW as an entity, and I'm sure some locations deserve it, but CW of South Alabama has always been very good to us. So don't lump all CW's together. Give CW of Akron a chance, they may do a great job for you.

I have had fantastic service at CW Myrtle Beach SC and CW Ashville NC. I pass 2 independents within 12 miles of home on the 44 mile drive to CW Myrtle Beach.
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Old 08-26-2016, 10:31 PM   #18
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I've read about this topics all the way back to March this year and I know it is more beyond that. Same old stories. I'm new owner and I know for sure in here is a good source of knowledge's. What I really need is to become a mechanic real fast. They are not deaf they just don't hear you or care.
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Old 08-27-2016, 07:45 AM   #19
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I called General RV in their Canton, Ohio location for some warranty work on my 2016 Georgetown 351DS, and I was told that a month ago Service Department received a directive from ownership not to take any motorhomes for service that were not bought directly from General RV!!!
I think this is rotten and unethical. If you are a Georgetown dealer you are, in my opinion, obligated to service these units regardless of where they were bought!!!!

Whatever happened to customer service?
It's normal for RV dealers not to accept non-customers for service or to put them at the back of the line. Look at it from the perspective of the customers and the RV dealer who is unable to handle the additional work.
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Old 08-27-2016, 07:55 AM   #20
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I don't think hard of dealers that won't work on a camper they didn't sell. I just find someone that will.


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