General RV not accepting Georgetowns for service!

[raptor]

We have a dealer here in town. They are honest, and good. Everyone that buys there loves them. But boy are they high!

Yet their service is great. They work on anything. The reason they are so behind is not due to not working on a unit they didn't sell, or any such thing......although they DO take care of their customers well! It's due to being good at service and being so far behind because they ARE good at it.

I think all of us who have services problem should move to BendJcarm town. Sorry I'm joking

[Matt Majeed]

Originally Posted by The_Rhino

I can't blame RV dealers for choosing to only take care of their own... It's a big hassle for them to get warranty work pre-approved, parts ordered, and the actual labor-hours accounted for should they run into the unexpected...

Unlike the auto industry, IMO RV dealers do not make much of a profit on warranty work. In comparison, when Ram replaced my Hemi under warranty the dealer sent Ram a bill for around $12,000 - for something a 3rd party shop can do for around $4,000....)

I work just 10 minutes from General RV & (their competitor) and have family members & friends who have dealt with both. IMO you cannot go wrong with General whereas their competitor has made some of our friends & family members' blood boil...

On a big sale weekend General RV's prices were pretty close to Ohio wholesalers. With my purchase they included a "free" pressurized leak test & re-caulking, "free" WDH & installation, enough store credit to buy essentials, and 2.5 hour PDI (where they adjusted all slide-out cables, awning tracking, etc.) Altogether (2) technicians spent 9 man-hours of labor & we drove it home the same day of purchase. So in the end I feel we actually got MORE for our money than the lowest priced wholesalers...

We've now owned our TT from General RV for 3 years & have never had to take it back for service. IMO they got it right before I drove it off the lot & I couldn't be happier!

The issue becomes if you end up moving to another state or city (like what happend to me!) or if you get stranded camping out of state.

[Matt Majeed]

Originally Posted by Signguy71

If you bought you unit from a wholesaler, I can see why General turned you away.

I actually bought it from Paul Sherry RV, a small family owned deal. Great people.