Reply
 
Thread Tools Display Modes
Old 08-27-2016, 07:13 AM   #21
Senior Member
 
CaptnJohn's Avatar
 
Join Date: Dec 2015
Location: Ocean Isle Beach NC
Posts: 1,791
[QUOTE=spock123;1301579]I don't think hard of dealers that won't work on a camper they didn't sell. I just find someone that will.


Sent from my iPhone using Forest River Forums[/QUOTE

Understandable for many reasons, some good ones. Mobile tech may be a good career path for a young person today. A dealer with extreme overhead at $120 per hour not taking warranty work may do a service suggesting a mobile tech that finds $80 a good amount without a huge building and related expenses.
__________________

__________________
CaptnJohn is online now   Reply With Quote
Old 08-27-2016, 12:41 PM   #22
Senior Member
 
SEAYALL's Avatar
 
Join Date: May 2011
Location: LaGrange,Ga
Posts: 281
Quote:
Originally Posted by hondo View Post
Hold on-I'll be right back. I have to go make some pop corn.
So funny. You know where it's going an how long it's going to take to get there lol
__________________

__________________
SEAYALL is online now   Reply With Quote
Old 08-27-2016, 12:56 PM   #23
Junior Member
 
Join Date: Jun 2016
Location: Michigan
Posts: 29
IMHO, the RV manufacturers are expanding, adding on shifts, buying up poor performing companies and anything they can do to keep up with demand. Simply speaking, making money while the getting is good because of low fuel costs. However, I do not see the same with RV retail dealers! They are not growing, just selling RVs. When fuel prices go back, this industry will change.
__________________
wzpsjm is offline   Reply With Quote
Old 08-27-2016, 01:26 PM   #24
Senior Member
 
CaptnJohn's Avatar
 
Join Date: Dec 2015
Location: Ocean Isle Beach NC
Posts: 1,791
Quote:
Originally Posted by wzpsjm View Post
IMHO, the RV manufacturers are expanding, adding on shifts, buying up poor performing companies and anything they can do to keep up with demand. Simply speaking, making money while the getting is good because of low fuel costs. However, I do not see the same with RV retail dealers! They are not growing, just selling RVs. When fuel prices go back, this industry will change.
CW is adding a 3rd building in Myrtle Beach, being built now. The biggest problem with not keeping up is the number of campsites. Few CGs are expanding, fewer CGs being built. If I only had summer months to vacation I'd not have a camper. Our 5er was parked last May ~~ on the road again Sept 6, day after the holiday.
__________________
2016 Keystone Cougar 303RLS
2016 F350 diesel
Edgewater 205 EX 150 Yamaha
CaptnJohn is online now   Reply With Quote
Old 08-27-2016, 02:08 PM   #25
Senior Member
 
KennyGolub's Avatar
 
Join Date: Oct 2014
Posts: 847
CW near Akron, OH

I can only speak for the CW near General RV in Akron, OH.

DON'T take it there !! Like someone in a previous post said, they will take it, but the won't tell you how long they want to keep it.

In my experience, I am not happy with either the sales staff or service (or lack of) Departments.

I'm sure some folks are happy with CW there, but I haven't run across any yet.

Cheers
__________________
Ken & Laurie
2015 Berkshire 400QL
2016 Chevy Colorado
Northern Ohio
KennyGolub is offline   Reply With Quote
Old 08-27-2016, 02:11 PM   #26
Junior Member
 
Join Date: Aug 2015
Posts: 11
Roskopf's in Milwaukee also would not service my Rockwood since I had bought it at Camping World, Chicago. They also sold Rockwood's. So I took it to the new CW at Saukville, WI. I had some crummy service there which I figured was because they were brand new and maybe had mechanics that had been working on tractors and farm implements.
__________________
dsiegler is offline   Reply With Quote
Old 08-27-2016, 02:56 PM   #27
Senior Member
 
Join Date: Aug 2014
Posts: 437
Quote:
Originally Posted by jk510 View Post
I see the real issue here is for people who find themselves far from their dealer. Either on vacation or full timing. It isn't always convenient, or possible, to go back.
X2- for many of us leaving it with them for a month for a minor service is unrealistic or geographically not possible.
__________________
mtnlvr is offline   Reply With Quote
Old 08-27-2016, 03:13 PM   #28
Senior Member
 
northstar1960's Avatar
 
Join Date: Feb 2015
Location: in my new 29hfsxlr
Posts: 1,587
Quote:
Originally Posted by Matt Majeed View Post
That's what I'm afraid of!! I hear too many horror stories about CW!

Where do you take your unit?

Thanks,
Matt
There are horror stories about just about every dealer out there . one person may have a great experience with one dealer and another will have a horror story to tell about that dealer . it's all a crap shoot
__________________
northstar1960 is offline   Reply With Quote
Old 08-27-2016, 03:15 PM   #29
Senior Member
 
northstar1960's Avatar
 
Join Date: Feb 2015
Location: in my new 29hfsxlr
Posts: 1,587
Quote:
Originally Posted by The_Rhino View Post
I can't blame RV dealers for choosing to only take care of their own... It's a big hassle for them to get warranty work pre-approved, parts ordered, and the actual labor-hours accounted for should they run into the unexpected...

Unlike the auto industry, IMO RV dealers do not make much of a profit on warranty work. In comparison, when Ram replaced my Hemi under warranty the dealer sent Ram a bill for around $12,000 - for something a 3rd party shop can do for around $4,000....)

I work just 10 minutes from General RV & (their competitor) and have family members & friends who have dealt with both. IMO you cannot go wrong with General whereas their competitor has made some of our friends & family members' blood boil...

On a big sale weekend General RV's prices were pretty close to Ohio wholesalers. With my purchase they included a "free" pressurized leak test & re-caulking, "free" WDH & installation, enough store credit to buy essentials, and 2.5 hour PDI (where they adjusted all slide-out cables, awning tracking, etc.) Altogether (2) technicians spent 9 man-hours of labor & we drove it home the same day of purchase. So in the end I feel we actually got MORE for our money than the lowest priced wholesalers...

We've now owned our TT from General RV for 3 years & have never had to take it back for service. IMO they got it right before I drove it off the lot & I couldn't be happier!

It's no different for them to do warranty work on any unit weather they sold it or not . they just refuse to work on what they don't sale thinking next time they will get you to buy from them . i would never buy from a dealer like that .
__________________
northstar1960 is offline   Reply With Quote
Old 08-27-2016, 03:33 PM   #30
Junior Member
 
Join Date: Jan 2015
Location: Fairview Park, Oh
Posts: 7
Go to Neff Bros in Lorain. Good service department.
__________________

__________________
oh2015fr3 is offline   Reply With Quote
Reply

Tags
georgetown, service

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off




» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 12:38 PM.