So I made the trip up to Elkhart from Fishers, about a 2.5hr drive yesterday. I can say 100%, it is was worth every minute and dollar of gas!!! We pulled up in the parking lot of the plant and met with Judd Cripe with Vibe Service. He had me unhook my trailer and had a forklift come and move my trailer into their service building. There I met two individuals (I'm horrible with names) who walked around the entire trailer inside and out, inspecting it with me. I pointed out things on the list that my wife and I noticed and they pointed out problems or needed repairs they noticed. We marked every area with tape and they got to work. During that time Judd took us on a tour of the Vibe plant. Go to see the whole process from bare frame to finished trailer. Very neat and educational experience.
Once we were done with the tour, it was time to go check on the status of our trailer. There is no shortage in pride in what they do. It was very evident that the service techs wanted to make sure I was satisfied and happy with every aspect of our new trailer. Every item was addressed and I was given so many suggestions on proper care and maintenance. They even noted things that I had not received from the dealer and made sure I go those missing items before I left. Before we left I was encouraged to try to attend the FROG Rally in August as well as told to feel free to bring our trailer up at the end of the season and they would inspect all the seals. I can't say enough about the Forest River employee's I have had the pleasure of dealing with. All have been very knowledgeable and ready to stand behind what they build.
If you have the opportunity to take your RV to the factory for service, dont hesitate. It will be well worth it!!
2016 Vibe Extreme-Lite 315BHK
2012 F350 CCSRW 6.7l 4x4 LB
Night camped in 2016 so far: 26