Originally Posted by talldiver
After dealing with Camping World I would drive the 600 miles to Goshen to have my trailer fixed, especially if it could be done in a few days. At Camping World they have to get authorization to do warranty work and then wait for the parts to arrive. I left my trailer there for two weeks and no warranty work was completed because there is a "process!!" I came back from my two week camping trip and the parts are still outstanding. It's more like an excuse to delay doing warranty work and hope we get so aggravated we'll go away.
CW is over 100 miles from me and this will be my 3rd trip there. Goshen sounds like a good option.
Anyone with experience having work done there?
Just wanted to comment towards your CW experience. I know several people at CW (about 8 years now) and I have my camper fixed there even though they don't sell the make (Coachmen). It does seem to take several weeks for approval and parts to be ordered. I have seen their documentation with dates of every update and there were times that they'd go 2 weeks before getting an approval and this was with 2-3 followups.
They've also received wrong parts and damaged parts requiring reordering again. I needed my control board replaced for my AC.
Shipped New AC without control board
Reordered, gave exact part number off control board.
Shipped wall thermostat.
Reordered again and had overnighted.
The "process" is a complete joke for warranty work but it isn't always the dealer.