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Old 03-21-2016, 02:32 PM   #1
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Getting warranty work done at factory

So I just picked up our new trailer on Saturday and I'm already looking to get warranty repair work done. We bought the trailer out of state, so we were trying to find a local dealer. According to our sales dealer, Camping World is our closest option. I ended up calling FR directly and talked to a nice lady in the service division. She commented about how close we were to Goshen ( +/- 2.5hrs). I'm waiting to hear back from her about getting things fixed at local dealer. Anyway, I got to thinking. Would it be quicker (repair wise) and better (quality) to just take the trailer up to Goshen? Considering the issues and that they should have parts on hand, I would think if I had it scheduled, I could drive up there, get the repairs made and drive back in one day. Any thoughts?
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Old 03-21-2016, 03:50 PM   #2
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After dealing with Camping World I would drive the 600 miles to Goshen to have my trailer fixed, especially if it could be done in a few days. At Camping World they have to get authorization to do warranty work and then wait for the parts to arrive. I left my trailer there for two weeks and no warranty work was completed because there is a "process!!" I came back from my two week camping trip and the parts are still outstanding. It's more like an excuse to delay doing warranty work and hope we get so aggravated we'll go away.

CW is over 100 miles from me and this will be my 3rd trip there. Goshen sounds like a good option.

Anyone with experience having work done there?
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Old 03-21-2016, 04:01 PM   #3
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Darn Fireman 1317 your Hard on Equipment! Only owned it 1 day and going back to Factory? Didnt they do a PDI at the Dealership before you left? What all is Needed for a Return to the Factory? I just saw your other Post about getting Home with the New Unit! WoW! Youroo!!
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Old 03-21-2016, 04:23 PM   #4
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Darn Fireman 1317 your Hard on Equipment! Only owned it 1 day and going back to Factory? Didnt they do a PDI at the Dealership before you left? What all is Needed for a Return to the Factory? I just saw your other Post about getting Home with the New Unit! WoW! Youroo!!
Ha, Ha Youroo!!

We did do a PDI, but due to some frustrations with the dealer and misunderstandings, I did not do as thorough as one as I had planned. That and two of the items are ones the dealer "fixed" already or said that it would work once the trailer was more level.

Got it set up to take to Goshen next Monday. They said they could have it done why we wait and even inspect the trailer for any other issues. Plus get a factory tour!!
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Old 03-21-2016, 04:29 PM   #5
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Ha, Ha Youroo!!

We did do a PDI, but due to some frustrations with the dealer and misunderstandings, I did not do as thorough as one as I had planned. That and two of the items are ones the dealer "fixed" already or said that it would work once the trailer was more level.

Got it set up to take to Goshen next Monday. They said they could have it done why we wait and even inspect the trailer for any other issues. Plus get a factory tour!!
You are always better off taking the RV to the factory. They have the trained technicians and the parts on hand. They will generally give the RV a thorough inspection and repair/adjust additional items. You made the correct choice. Enjoy the service!
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Old 03-21-2016, 04:34 PM   #6
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Good deal! You will have a Good/Nice time at the Factory! Youroo!!
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Old 03-21-2016, 08:33 PM   #7
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Fireman1317 let me know how the tour goes. The wife and I head up there to take ours april 21st. Our order should be in production at that time.
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Old 03-21-2016, 08:40 PM   #8
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Fireman1317 let me know how the tour goes. The wife and I head up there to take ours april 21st. Our order should be in production at that time.
Will do!
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Old 03-21-2016, 09:40 PM   #9
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Makes you wonder why the H E double hockey sticks they don't BUILD it right to begin with.

The factory is SUPPOSED to build it properly. I do understand there are some things that are going to need tweaking.

The dealer is SUPPOSED to do a proper PDI before the customer takes possession.

Somewhere along the way something is getting lost in the translation.

Good luck with your factory trip and let us know what you see during the tour.

Aaron
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Old 03-21-2016, 10:42 PM   #10
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Originally Posted by talldiver View Post
After dealing with Camping World I would drive the 600 miles to Goshen to have my trailer fixed, especially if it could be done in a few days. At Camping World they have to get authorization to do warranty work and then wait for the parts to arrive. I left my trailer there for two weeks and no warranty work was completed because there is a "process!!" I came back from my two week camping trip and the parts are still outstanding. It's more like an excuse to delay doing warranty work and hope we get so aggravated we'll go away.

CW is over 100 miles from me and this will be my 3rd trip there. Goshen sounds like a good option.

Anyone with experience having work done there?
Just wanted to comment towards your CW experience. I know several people at CW (about 8 years now) and I have my camper fixed there even though they don't sell the make (Coachmen). It does seem to take several weeks for approval and parts to be ordered. I have seen their documentation with dates of every update and there were times that they'd go 2 weeks before getting an approval and this was with 2-3 followups.

They've also received wrong parts and damaged parts requiring reordering again. I needed my control board replaced for my AC.

Approved
Shipped New AC without control board
Reordered, gave exact part number off control board.
Shipped wall thermostat.
Reordered again and had overnighted.

The "process" is a complete joke for warranty work but it isn't always the dealer.
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