Originally Posted by jertourrider
We purchased a new Toy hauler Jan this year and took it in for service
last month and while talking to the dealer today found out that work had
been done (or approved) the day before we picked it up. I asked
what had been done and the service manager said it was against the law
and could (or would) not tell me. Said they couldn't give me any information
about previous owner which he later said the dealer was the previous owner. Has anyone ran into this before.
Tell them you are asking for the service record not info on previous owner, because it was new there is no precious owner! Tell them you had not contacted FR for any work and you , now the owner, did not authorize any work so are now demanding to know what was done.
If they give you more crap call FR and ask them what, if any, work they had authorized. They should be able to tell you. Be sure yo tell them you are now the owner.