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Old 11-22-2010, 12:15 PM   #1
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Location: North Central Kansas
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Good response from FR

I have a small water leak coming in around the roof AC. Knowing we live out in the middle of no where with no FR dealers I wondered what FR's response would be. Talked with Greg in the warranty dept. today about this issue - I can use a local independent RV repair facility for the repair. OF COURSE THEY HAVE TO CALL FR BEFORE MAKING ANY REPAIRS.

For a followup on me loosing the flapper out of the range vent - Greg is shipping me a new vent!

Now that I have these two issues, what more could I ask for in dealing with them?
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Everett & Joan after 60 years together. 2004 1/2 ton Chevy & 2011 Rockwood 1809S

Number of nights camped in 2012 65
Number of nights camped in 2013 82
Number of nights camped in 2014 105!
Number of nights camped in 2015 81
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Old 11-22-2010, 12:36 PM   #2
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That is excellent customer service ! I am hoping to hear from FR hopefully today on how they will handle the extensive leak of my trailer. I hope they will confirm that my request was acceptable. Fingers and toes crossed !

From what I read/hear, there are some horror stories but a lot of positive experiences in directly dealing with FR is out there too.
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Old 11-22-2010, 07:18 PM   #3
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Goomph: What kind of leaks do you have in your minilite. I can tell you that I found and fixed 2 quite bad ones . The water from the rain was running inside the under menbrane. One was coming from the baggage door because of a lack of caulking and the water seeping inside the screws. The other one was at the rear also because the water was going inside the menbrane. Under this plastic menbrane you can see several holes left by the screws and specially on each corners under. I filled these holes with putty tape and it looks that the leaks are gone.
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Old 11-22-2010, 07:27 PM   #4
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Capucine, I do not have a minilite, I have a surveyor SV-291. It leaks from the slide area. I was trying to have it returned to factory for repairs, but in its wisdom FR referred me to the dealership who could not fix it in the first place. I will be taking it to another dealership and see where this goes.
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Old 11-22-2010, 07:57 PM   #5
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Goomph, so Niagara Trailers couldn't fix it for you?
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Old 11-22-2010, 08:40 PM   #6
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Unfortunately not
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Old 11-24-2010, 07:07 PM   #7
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I also was afraid of water leakages from the silde because of others rvers reporting leakages. This is why we ordered our new trailer with a awning over the slide. We have not seen any leaks in this are because the awning protect completly from water leakage . I am including a picture with this tread
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Old 11-28-2010, 10:59 PM   #8
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Greg is a first class guy
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Old 11-28-2010, 11:32 PM   #9
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Good response from FR update

Both the tech I spoke with & Greg told me to check to see if the bolts holding the AC down were tight. When I checked them all four were only finger tight. I tightened them so hope that fixes my water leak - if not will take it to the repair place.
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Everett & Joan after 60 years together. 2004 1/2 ton Chevy & 2011 Rockwood 1809S

Number of nights camped in 2012 65
Number of nights camped in 2013 82
Number of nights camped in 2014 105!
Number of nights camped in 2015 81
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Old 12-06-2010, 03:55 PM   #10
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Good response from Forest River Update

The range vent arrived today - Thanks Forest River
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Everett & Joan after 60 years together. 2004 1/2 ton Chevy & 2011 Rockwood 1809S

Number of nights camped in 2012 65
Number of nights camped in 2013 82
Number of nights camped in 2014 105!
Number of nights camped in 2015 81
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