Having your rig serviced?
When is it time to move on to a new service dealer? What would you consider a reasonable amount of time for your dealer to complete repairs under warranty. I know that there could be a huge difference depending on the scope of work to be done. I am new to rv ownership but I have had boats for 30 years. The longest my boat dealer ever had my boat was 3 weeks regardless of the scope of work. They usually under promised and over delivered instead of the other way arround. Right now I seem to be in a situation where communication is lacking, vague, in some cases it appears to be somewhat misleading. Tomorrow will mark the end of week 5 and my dealers service manager still does not have the parts to complete what I would consider minor repairs. If I were to pick up my camper today there would be no change from when I brought it in with one exeption. The fan had gone out on our second a/c, it was replaced and I am told that the new one is too loud and will need a grommet kit to help with the noise. This is a new rig bought in March 2012 from the servicing dealer, but it is being serviced at a different location. This dealer has several locations but I was told it could be serviced at any one of them. This is the first time back for warranty work. All opinions and comments are welcome.
Joel & Bec Native Texans
2012 F350 KR dually 6.7 PS diesel, factory 5th wheel prep, Hensley Trailer saver BD3 hitch. Extang Encore tunno cover.
2013 Palomino Columbus 320rs adds: 6 way auto level, fantastic fan, bedroom ac, slide awnings, trump mattress.
Camping Days so far in 2013=19