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Old 08-13-2012, 07:50 AM   #1
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Having your rig serviced?

When is it time to move on to a new service dealer? What would you consider a reasonable amount of time for your dealer to complete repairs under warranty. I know that there could be a huge difference depending on the scope of work to be done. I am new to rv ownership but I have had boats for 30 years. The longest my boat dealer ever had my boat was 3 weeks regardless of the scope of work. They usually under promised and over delivered instead of the other way arround. Right now I seem to be in a situation where communication is lacking, vague, in some cases it appears to be somewhat misleading. Tomorrow will mark the end of week 5 and my dealers service manager still does not have the parts to complete what I would consider minor repairs. If I were to pick up my camper today there would be no change from when I brought it in with one exeption. The fan had gone out on our second a/c, it was replaced and I am told that the new one is too loud and will need a grommet kit to help with the noise. This is a new rig bought in March 2012 from the servicing dealer, but it is being serviced at a different location. This dealer has several locations but I was told it could be serviced at any one of them. This is the first time back for warranty work. All opinions and comments are welcome.
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Old 08-13-2012, 08:02 AM   #2
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While for some repairs you will need a dealer that can order directly from FR Parts Department (like decals and side/roof panels) once you are out of warranty you can go anywhere they service RVs.

Even then FR Parts will ship to a repair facility (just not you) if they call and get approval.

EVERYTHING else can be fixed at any RV competent repair shop. Turns out I have a "certified" Dometic repair shop right across the street and would never have known if I had not called about the Fridge Recall. They are a "brakes and radiator" repair shop. I would have NEVER in a million years thought of them to repair any Dometic item. But yet; they they are.

Grows Truck in Southampton, PA does everything frame related. I get my inspections done there for HALF of what my SC (so called) dealer's shop was ripping me off for. I also think they do a much better job, too.

They carry my bearings, brakes, and axles seals in stock. They will sell directly to me so I can do the work or they can do it if I ever too decrepit not to do the work myself.

I asked about roofing if I ever needed it and they said they could re-cover it with but would need to order the panels if they were bad.
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Old 08-13-2012, 05:30 PM   #3
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Quote:
Originally Posted by herk7769 View Post
.... would never have known if I had not called about the Fridge Recall...
Fridge recall?

Do tell.....I think I missed that one....
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Old 08-13-2012, 06:02 PM   #4
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EXPANDED Dometic recall

Here.
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