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Old 12-18-2014, 06:09 PM   #11
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I have watched them install many stems in my cars/trucks/trailers and race car and if you don't ask them to place a rag or something on the rim it can be damaged because they go so fast and they don't think you will notice. Good luck and if you speak to the manager they may replace the rims or go to corporate.
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Old 12-18-2014, 08:19 PM   #12
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Not trying to change the subject but on the same note; my dealer, upon inspecting a brake wire at the hub, cracked the hubcap cover by tightening the screw too tight. I couldn't prove it was them but they were the only one to take the cover off. I have to know when to stop when tightening the screw. Here's a pic of a "good" cover.
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Old 12-18-2014, 09:01 PM   #13
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That sux op!!
Since discount tire put a store close to me about 3 years ago, ive shopped almost exclusively with them, 24 tires total and 4 new wheels, with really good luck.
Good luck with it all!!!

Just an fyi, almost every auto manufacturer requires a core back if new alloy wheels (and various other parts too) are purchased. But maybe you can just live with it for the money, or their insurance will pay you a betterment and you retain them.
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Old 12-18-2014, 09:32 PM   #14
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I don't know how they can deny damaging your wheels with a straight face


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Old 12-19-2014, 12:41 PM   #15
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Definitely go corporate with this. I used to swear by DT, but last few trips there they have been slack.
They replaced my chrome valve caps with plastic on my truck, but I didn't notice for a while so didn't complain.
They left one of the wheels untorqued on my wife's car, good thing I found it before we went on a trip.
I asked them to rotate and balance my truck tires, but they only balanced them. They have this new policy now, the best tires go to the rear, so if there's a difference in wear, they won't do what you ask.

From now on, I'll still use them, but will be very specific with written instructions on what to do.
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Old 12-19-2014, 11:45 PM   #16
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Chrome clad wheels

I have a 2014 F150 with chrome clad wheels which are actually chrome plastic covers over aluminum wheels. I believe your wheels are the same and the covers can be replaced at considerable less cost then new wheels. Tire Discounters should definitely pay the bill. I just thought you might want to look carefully at your wheels to see if they have plastic covers. They look like metal but if you tap on them they don't sound metallic. Good luck in resolving this issue with Tire Discounters.
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Old 12-20-2014, 07:28 AM   #17
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Just glancing at your valve stem cap in the second pic of post #8, it is a TPMS stem that is attached to a sensor.

I hope they were aware enough to unscrew the sensor on the inside from the stem before attempting to remove the rubber stem. If they weren't, it would take an awful lot of force to basically rip the stem out of the sensor. Do all of your TMPS sensors currently work?

I also think the management is just trying to cover their rear end (and keep his profit higher than his loss). The marks you showed are from a valve tool.

We carry the metal and nylon/plastic valve tools, but usually just use whichever one is handy at the time. We don't pry against the rim directly on ANY rim....irregardless of the tool used. We have wooden handheld wire brushes at each tire changer (used to clean the rim bead areas) and use the handle of these brushes as a buffer between the rim and valve tool to pry against. This way the wood handle absorbs any/all marks from the prying action......plus gives you a better angle requiring less effort to pry the stems in and out.

Good luck in your dealings with them.
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Old 01-05-2015, 08:47 AM   #18
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Quote:
Originally Posted by wmtire View Post
Just glancing at your valve stem cap in the second pic of post #8, it is a TPMS stem that is attached to a sensor.

I hope they were aware enough to unscrew the sensor on the inside from the stem before attempting to remove the rubber stem. If they weren't, it would take an awful lot of force to basically rip the stem out of the sensor. Do all of your TMPS sensors currently work?

I also think the management is just trying to cover their rear end (and keep his profit higher than his loss). The marks you showed are from a valve tool.

We carry the metal and nylon/plastic valve tools, but usually just use whichever one is handy at the time. We don't pry against the rim directly on ANY rim....irregardless of the tool used. We have wooden handheld wire brushes at each tire changer (used to clean the rim bead areas) and use the handle of these brushes as a buffer between the rim and valve tool to pry against. This way the wood handle absorbs any/all marks from the prying action......plus gives you a better angle requiring less effort to pry the stems in and out.

Good luck in your dealings with them.
All TPMS sensors seem to be working. They sent out an independent adjuster that knew right off what they had done. Discount Tire sent me a check for $4077.xx, so all is good. Thanks for all the info everyone.
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Old 01-05-2015, 01:15 PM   #19
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Holy cow! Didn't expect that end result.


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Old 01-05-2015, 01:40 PM   #20
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I can understand, sort of, when it happens to one rim. But to have this happen and keep going and mess up 2 more is inexcusable.
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