View Poll Results: How happy are you with your FR Purchase?
Best (RV, TT, Pup) I have ever owned 69 30.26%
Have had a few problems, but still would not switch 124 54.39%
Wish I would have bought something else 26 11.40%
Never would own one again 9 3.95%
Voters: 228. You may not vote on this poll

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Old 08-10-2012, 06:14 PM   #41
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We've had our Columbus 320RS since March...had it out 37 nights so far and we could not be happier.

We've had some issues, but I expect whether I'm buying a new home...new car or most anything new that comes with a warranty. But...the way Forest River has handled the issues that I have had is PHENOMENAL.

We're headed back in tomorrow for replacement of our bedroom AC unit - the dealer put the "grommet fix" on it and wasn't satisfied, so he petitioned Dometic on our behalf and got a replacement. He said to allow an hour for it to be replaced.

Other issues (rail for the sliding bedroom door, blackwater flush had a valve in backwards, issue with the coaxial cables, etc.) have all been fixed 100% to my satisfaction.

Kudos to Forest River for the way they stand behind their products - and to my dealer FunTown RV in Cleburne, Texas for the way they treat me as a customer (and their other customers, I'm sure).
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Nights Camping 2012 & 2013 & 2014 & 2015 & 2016: 587 ~ Nights Camping 2017: 125
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Old 08-10-2012, 08:02 PM   #42
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Originally Posted by rjshiflet View Post
We've had our Columbus 320RS since March...had it out 37 nights so far and we could not be happier.

We've had some issues, but I expect whether I'm buying a new home...new car or most anything new that comes with a warranty. But...the way Forest River has handled the issues that I have had is PHENOMENAL.

We're headed back in tomorrow for replacement of our bedroom AC unit - the dealer put the "grommet fix" on it and wasn't satisfied, so he petitioned Domestic on our behalf and got a replacement. He said to allow an hour for it to be replaced.

Other issues (rail for the sliding bedroom door, blackwater flush had a valve in backwards, issue with the coaxial cables, etc.) have all been fixed 100% to my satisfaction.

Kudos to Forest River for the way they stand behind their products - and to my dealer Fun Town RV in Cleburne, Texas for the way they treat me as a customer (and their other customers, I'm sure).
I'm glade you are having more luck with Fun Town then I am. I have a 2013 34tbok 5Th wheel from them and I had it delivered to Arizona and when it got to me there were a lot of damage to the unit inside and out and when I called Fun Time the reply I received was call forest river warranty for the fix, now FR looked into my unit and found out the unit was received by Fun Time but didn't get PDI/per inspected before being delivered to me. Still working with FR to get the unit in the shop to have everything fixed.
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Old 08-10-2012, 08:27 PM   #43
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We have owned a Mobile Scout and our last was a Mobile Suite Fifth wheel. Our Forester Class C had so many problems, I refused to take ownership of it when it came from the factory. Floor in kitchen torn in 2 places, GPS keeps resetting, radio will not mute, kitchen faucet leaks, oven does not work, shower head leaks to the side more than out of the head, we bought a new one at Wal-Mart and replaced it, screen door is warped, will not shut properly, stains on ceiling in upper bunk that will not come out, wood work on dinette wall by sofa is not finished, under cabinets above sofa and dinette, wood trim is rough, light switch has stain on it, front of sofa is buckled, small window shades in bedroom do not come down enough to cover windows, drawer in kitchen broken, drawer in bedroom broken, ....... Shall I go on? Dealer asked that we give him a chance to fix everything, ordered new flooring, cabinets, etc, they had us take ownership of it and give them a chance to repair. We did, but I have a bad feeling about this and do not understand why they did not just order us a new one. They say it is because we ordered the Big Foot jacks, and they do not order units with them. Can you say Lemon Law
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Old 08-10-2012, 10:02 PM   #44
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I'm glad we purchased our Georgetown after the original buyer had figured out and got fixed all the teething troubles. They had only put 12,500 miles on it in 7 years, then it had sat for a year due to health issues.

We got a very good deal and it's in excellent shape. The generator only had 48 hours on it, probably all off-season exercising, since they were FHU campers.

That said, it's certainly not a high quality unit, but it's functional. As a former Boeing engineer, I'm surprised by some of the "chewing gum and bailing wire" design features. If it had been better designed and engineered in the first place, it would have been much easier and cheaper for the factory guys to build it and it would have been more reliable for the owners.

The biggest surprise I got was when I had to take out the cabinets over the dinette, in the big slide-out following water damage from a seal leak. It was clearly evident to me that they had been built from raw materials inside the rig, rather than being assembled in a cabinet shop and then installed into pre-designd attachment points. There was no clear methodology behind the way of attaching them to structure, it seemed to be ad hoc, make it up as you go along. Same with the 12V lighting, all wire nuts and duct tape.

Another major glitch is with the use of adhesives to attach the slide seals. I've had to re-attach about 75% of them and they're tough to get to when the slides have been installed.

They were installed with double-sided sticky tape, probaly with the seal manufacturer putting the tape on the seals before they delivered them to Georgetown. There is no evidence of any surface preparation by FR/GT on the gloss-painted metal surfaces the seals were attached to. I've even found greasy fingerprints where the tape has come loose.

Talking to other owners, not just FR, it seems that this is endemic in the industry. Post-production QC isn't a good way to fix things. In many cases they can't get to where the errors are. QC isn't a fix for poor design and engineering.

A perfectly built Ford Pinto (if such were even possible) would still have been a POS because the overall design was so poor.

More well-qualified design and production engineers would make a big difference, and it might only take a dozen or so in an outfit like FR. The benefits in lowered warranty costs, better relations with customers and eventually an enhanced reputation for a quality product would far outweigh the additional costs. That's how Mercedes, BMW, Rolls-Royce, Boeing and similar companies do it. Even a lot of their very top brass are engineering trained.

Don't hold your breath!
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Old 08-10-2012, 10:16 PM   #45
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Originally Posted by F and E Damp View Post
As a former Boeing engineer, I'm surprised by some of the "chewing gum and bailing wire" design features. If it had been better designed and engineered in the first place, it would have been much easier and cheaper for the factory guys to build it and it would have been more reliable for the owners...More well-qualified design and production engineers would make a big difference, and it might only take a dozen or so in an outfit like FR. The benefits in lowered warranty costs, better relations with customers and eventually an enhanced reputation for a quality product would far outweigh the additional costs. That's how Mercedes, BMW, Rolls-Royce, Boeing and similar companies do it. Even a lot of their very top brass are engineering trained.

Don't hold your breath!
Being a former Lockheed Martin quality engr, I couldn't agree with you more! Would love to visit the plant and have a conversation with the design engineering, manufacturing engineering & quality management. Would be a very interesting conference.
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Old 08-10-2012, 10:21 PM   #46
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FR Purchase

We really like our windjammer. Furnace doesn't work so have to take it 120 miles to a dealer to see what's wrong. Vent up and down striped, but, received part, now I have to fix it. Otherwise all good.
John
2013 Windjammer 3008W
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Old 08-10-2012, 11:41 PM   #47
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I have been pretty happy with my trailer. Most issues have been minor and chose to just fix them myself. That being said, I am not brand loyal to Forest River. I will buy whatever fits my needs and currently what I have fits the bill.
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Old 08-11-2012, 12:33 AM   #48
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This is our first FR...a 2012 W30FKSS V Lite....bought it off lot, first trip was through 12 states, through midwest, to southwest, deserts, mountains, to ocean, to NW mountains and back across west, midwest and home....over two months out...no problems with trailer at all....couldn't be happier with it! I'm sure there will be problems with wear 'n' tear, normal use....it is a product, but having inspected it first and then going through the pre-sale and after sale inspections really seemed to help. We also bought from a dealer with a very good reputation next state over.
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Old 08-11-2012, 11:22 AM   #49
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I love my silverback. I have had many forest river products over the years and believe they provide a great product for a variety of price ranges. Yes the walls are thin, cabinets are not the same as your home, and there are a lot of things that can go wrong. But it is all about weight yet providing a good living space at a reasonable price. But if everyone Is looking for a duplicate of their house on wheels those are available to. They weigh over 17,000 pound s, and cost over$80,000, and you need something short of a semi to pull it. I have probably 50 things i need to fix in my home and i am not blaming anybody it is just life.
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Old 08-11-2012, 11:43 AM   #50
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Our repairs can all wait until fall. Depending on the dealers response I may go from happy to not so. New 365saq overall has been great.
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