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Old 10-27-2013, 10:41 PM   #1
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How to contact Forest River

I had some warranty work started on my 5er and the dealer failed to complete the job. They had my camper for over a month. They lied and said work was finished when it was never started. They still haven't finished because they ordered the wrong part. It's been 3 months and the haven't mailed the part to me and I know they closed on the warranty with Forest River. How to I contact Forest River to get this taken care of? Their website offers no info.
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Old 10-27-2013, 10:47 PM   #2
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See if this document from the Forest River site helps you find your warranty point of contact:
https://dealers.forestriverinc.com/D...nformation.pdf
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Old 10-27-2013, 10:49 PM   #3
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Ronbo, you can get the number from Corporate at (574) 389-4600, or call me tomorrow at (574) 825-8532. We'll need to know what brand you have because the various divisions have their own warranty centers.
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Old 10-27-2013, 11:00 PM   #4
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Ronbo, you can get the number from Corporate at (574) 389-4600, or call me tomorrow at (574) 825-8532. We'll need to know what brand you have because the various divisions have their own warranty centers.
Okay thanks. I have a 2013 Cedar Creek Silverback.
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Old 10-28-2013, 03:49 AM   #5
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Yah sometimes I find the dealer is to busy or forgets to get a part ordered. When I put a call into Forest River or email them I get a response that day. I have also had replacement parts sent to my home by the them. I've had good customer experience with them so hopefully you will have same luck.
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Old 10-28-2013, 08:41 AM   #6
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Ronbo, if you're generally west of the Mississippi, call Jeff Holmes at (260) 593-2598. If east, call Danette Ray at (260) 593-2425. It will help if you can give them the last seven digits of your VIN.
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