Introducing Myself and Forest River's Effort to Serve This Community

[omahagirl]

We truly love our Berkshire. We returned her last summer for a much need update and we thank FR for making her right. Andy Thompson in parts was very attentive. We arrived with a rusted off tailpipe just hanging on. He waited around for us to get back and make sure we were set for the night and knew what the ams schedule would be. Randy Alwine gave us a top notched tour. What a treat to see where she had been built. Our first Forest River RV. Only Keystone products before. But from my user name a Berkshire is really special motorhome for us

[ES_FR]

Originally Posted by nomad297

Thank you for posting about this, Ethan.

This is just another indication of how Forest River does everything they can to stand by their product and take care of their end-use customers.

Do you know if “Windjammer” and the other V-nose trailers are amongst the lexicon of the software’s algorithm, even though Forest River has dropped these lines?

Bruce

I write the queries and can confirm that Windjammer and many other past products are included!

[Markb1b]

Not sure if anyone else has had the opportunity to contact FR customer warranty service but my experience has been awesome. I made a call to the warranty division to discuss, find a solution to a particular problem. The first representative I spoke with was actually working on a different line than my XLR Boost. (Didn't write his name down unfortunately) He listened and said he couldn't answer my question as he was actually not familiar with my particular type unit and the construction, but would forward my info on to the actual XLR group. I thought, "Yea right", so much for that. Well guess what, I received another call, from D Burgess, a couple of days later from the XLR group and he wanted to know what my issue was and was prepared to offer assistance. As it turned out I actually figured out the gas cap was faulty, so no assistance was needed as the RV company I purchased the unit from has ordered a replacement gas cap. Point is, Kudos to FR and the XLR warranty group. Although it turned out to be a small replacement part, the fact, they actually returned my original call, forward my issue to the right group, made a return call and was prepared to deal with the issue and was prepared to send me a new gas cap, as all I can say is AWESOME to Forest River! Thank You. I'm so happy with my unit and the response from FR. I can only hope this continues. Thank you for joining this forum.