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Old 01-25-2013, 04:46 PM   #11
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Even tho i have an Aframe .. I too have experienced service problems from my dealer in Ottawa Ontario. What I think happens is that any "out of warrenty work" is handled as a priority .. and warrenty work is pushed to the back burner, and not dealt with properly .. (my experience). Too much is focused on getting the unit off the lot, especially if the work is not that beneficial to the dealer. What I do think is that FR may not be reimbursing their dealers for warrenty work needed fast enough, therefore it is a issue for the dealer to see the cash .. hense the problem.

d-mo
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Old 01-25-2013, 05:12 PM   #12
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Only made two trips to Dave's RV then went to Fl (Lazy Days) and bought my coach there ,great people at LDs but they need better better Communication between departments
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Old 01-25-2013, 05:47 PM   #13
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Only made two trips to Dave's RV then went to Fl (Lazy Days) and bought my coach there ,great people at LDs but they need better better Communication between departments
Dave's RV in Connecticut?
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Old 01-25-2013, 07:36 PM   #14
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I go to a big RV dealer 4 employees. 3 Bays of garage. We are pretty much on a first name basis. When I do have to take mine in they usually get right on it & if minor fix whatever right away & I take it back home or it is just there a few days unless they need to order something. In fairness I have not needed to have much corrected. I have had really good luck with our Pumas. The longest stay my new one was there this month, was to get the roof inspected (I have that done annually). They only have one bay large enough for it & wanted to warm the trailer to get any sealant to set properly if it was needed. I did time it with them as they had just finished replacing a roof on a trailer in that building & had another roof replacement coming up.
At this dealer even the two sales people work as service if it is needed.....
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Old 01-26-2013, 09:34 AM   #15
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[QUOTE=herk7769;296181]To be fair, when you dropped it off did you tell them when you would need it back?

On 1/2/13 when I called for an appointment and was told to bring it in on 1/17/13, I asked Ed the service manager if they would be starting on it right away or if it would be sitting on their lot for weeks. He said,"Oh no, we don't do that, we might not be able to start on it right away but we don't let them sit around". Two days before I was to bring it in I called him again to make sure things were running on schedule. He said everything was fine and I needed to have it there first thing in the morning on 1/17/13. Five days passed and I called to check on the progress. He said they didn't have time to look at it yet. I told him I have a trip coming up the end of February and asked him if that was going to be a problem. He said he didn't think so. Now I'm not so sure.
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Old 01-26-2013, 10:46 AM   #16
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I am fortunate as the dealer we purchased through started at the bottom.
He started at his Dad's dealership and worked his way through the shop and became an RV Mechanic.
He then went out on his own and has his own dealership. He had us bring the toyhauler back so he could do a thorough inspection of the exterior and review with us any interior issues before the initial warranty period was up.
Because the trailer was on the lot for almost two years he wanted to make sure there were no issues that went unresolved. The tires had to be replaced under warranty and he insisted five tires be sent, which I recieved mounted on new rims. I would not even venture a guess what the UPS shipping bill was on those.
I can't say enough good things about my dealer.
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Old 01-26-2013, 12:16 PM   #17
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[QUOTE=comfun1;296492]
Quote:
Originally Posted by herk7769 View Post
To be fair, when you dropped it off did you tell them when you would need it back?

On 1/2/13 when I called for an appointment and was told to bring it in on 1/17/13, I asked Ed the service manager if they would be starting on it right away or if it would be sitting on their lot for weeks. He said,"Oh no, we don't do that, we might not be able to start on it right away but we don't let them sit around". Two days before I was to bring it in I called him again to make sure things were running on schedule. He said everything was fine and I needed to have it there first thing in the morning on 1/17/13. Five days passed and I called to check on the progress. He said they didn't have time to look at it yet. I told him I have a trip coming up the end of February and asked him if that was going to be a problem. He said he didn't think so. Now I'm not so sure.
I totally agree, you did everything right and they are not holding up their end.
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