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Old 01-25-2013, 09:31 AM   #1
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Is this the kind of warranty work I should expect?

I bought a new 21rr from Dave's RV in Claremore, Oklahoma last April. We like the trailer just fine. By the end of the camping season I had several warranty issues and figured I would let the dealer work on it during the winter when things would be slow. So, on 1/2/13 I call the dealer to schedule a time they can work on it. I describe the problems and the service manager tells me to bring it in on or before 1/17/13. A few days before the 17th I call and see if things are on schedule. He says yes, and to bring it in first thing in the morning on the 17th. I did this and it has now been eight days and they have not even looked at it.

Is this the service I should expect for buying from a local dealer? Maybe this is normal and I am just impatient. This is why I am running it by all of you, for your opinions.

Also in the event this should drag on for weeks, what are my alternatives?
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Old 01-25-2013, 09:56 AM   #2
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Unfortunately, you're at the mercy of the dealership. We purchased, last summer, from Camper Clinic II in Buda, TX. My gut feel is your dealer is far better than mine...
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Old 01-25-2013, 10:02 AM   #3
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I purchased my latest RV at the end of Aug, 2012. After the Labor Day weekend initial trip, I took it back to get some warrenty work done. About 6-7 different items that we found needing fixing after the trip. I told them we were going on another trip in Oct and needed it by the 5th of Oct. We went and picked it up it on the 3rd. It sure seemed to take a long time for me as well. Fun Town RV, Waco, TX
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Old 01-25-2013, 11:03 AM   #4
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With the caveat that during winter months I would guess most dealerships move pretty slow, here was my experience. We picked up a new trailer in September last year. By the time we got it home, we had noticed a leek and a few other items. I arranged a day to bring it back the following week. They got everything done, and found a couple other things we missed, that day. The items that could not be fixed that day (a drawer and a pillow) were shipped directly to us.
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Old 01-25-2013, 11:16 AM   #5
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We've had our Columbus back to FunTown RV in Cleburne, TX a couple of times for warranty work. Once we scheduled it ahead of time and left it one week...all was done and we picked it up one week later.

The other time it involved the warranty replacement of our bedroom AC unit - we dropped it off, went for lunch and a bit of shopping and came back 2 hours later and picked it up. All finished.

I can't ask for or expect better warranty service than that. I love the FunTown folks - perhaps we caught them just at the right time, but they've always been very respectful of our time.
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Old 01-25-2013, 12:55 PM   #6
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Originally Posted by comfun1 View Post
Is this the service I should expect for buying from a local dealer? Maybe this is normal and I am just impatient. This is why I am running it by all of you, for your opinions.

Also in the event this should drag on for weeks, what are my alternatives?
To be fair, when you dropped it off did you tell them when you would need it back?

It has been my experience with dealer repair shops of any kind (car or other), if you give an open ended "date required" you will get worked on when no one else's stuff needs to get worked on.

I made this mistake with a car once. Wife was visiting her sister in Oregon for 2 weeks and she needed some work. When asked when I needed it by I said oh, not for 2 weeks so get to it when you can.

They started working on it the day before she came home; needed a part and the DW was NOT very happy because I GOT THE BLAME for it not being done.
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Old 01-25-2013, 01:42 PM   #7
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Seems most of you have had reasonable experiences. In our case, it took three tries to get a leak repaired and we're now awaiting the 5th attempt to correct a sway problem. Bottom line is that they were to include a 4-point equalizer hitch with the unit as agreed upon in the sales contract negotiations. They provided a two point eq hitch instead with 6,000 lb bars. Now have 10K bars which still have not controlled sway, but they are willing to replace the 2 point hitch with a 4 point (as originally negotiated) for $200.

Additionally; they had the wrong address on all our paperwork and left it to us to resolve the missing title (went to the wrong address) and all the warranty paperwork. When I asked what they would do to help, the manager stated they already did by firing the finance officer who was responsible for the transaction.

We learned too late that this particular dealership is not listed with the BBB and has a reputation for shoddy customer support.

Love the FlagstaFF; Dislike the dealer...
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Old 01-25-2013, 02:36 PM   #8
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Originally Posted by comfun1 View Post
I bought a new 21rr from Dave's RV in Claremore, Oklahoma last April. We like the trailer just fine. By the end of the camping season I had several warranty issues and figured I would let the dealer work on it during the winter when things would be slow. So, on 1/2/13 I call the dealer to schedule a time they can work on it. I describe the problems and the service manager tells me to bring it in on or before 1/17/13. A few days before the 17th I call and see if things are on schedule. He says yes, and to bring it in first thing in the morning on the 17th. I did this and it has now been eight days and they have not even looked at it.

Is this the service I should expect for buying from a local dealer? Maybe this is normal and I am just impatient. This is why I am running it by all of you, for your opinions.

Also in the event this should drag on for weeks, what are my alternatives?
I have purchased a 2010 cedar creek 36re touring, a 2011 ridgeview super c, and a 2013 36ckts touring from the same dealer in the past 3 years, recent warranty service on the 2013 took 3 months for minor issues and was not completely correct when i picked it up causing another trip back and 3 more weeks. Believe it or not this is pretty much normal service. the problem is 1. nothing can be done prior to pictures being sent to manufacturer, 2. the factory has to tell them how they want it fixed. 3. parts come at a rather slow pace from the factory. 4. manufacturers do not pay nearly as well as paying customers, so they come first.
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Old 01-25-2013, 04:13 PM   #9
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We ordered and purchased our camper from a local (less than 100 miles away) dealer with a top national rating. We returned it twice for warranty work, once at the end of December and the second time in mid-August. All minor stuff, but requiring coordination, parts ordering, wrong parts delivered, re-ordering, etc. and spent a total of 6 months out of our first year of ownership at the dealership. In their defense, we "could" have picked it up for camping trips while awaiting parts, but that was obviously inconvenient. I had similar experiences with our previous camper at another dealership. Now that I am out of warranty, I know an independent repair shop that understands customer service where all future repairs will be performed.
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Old 01-25-2013, 04:38 PM   #10
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I had the same problem with my Cardinal. It was in the shop more than it was in the campground. In fact the only miles logged on it are to the dealer and back. I was frustrated enough that I was close to taking the legal route. Things seem to be ok now, but I will think twice before using that dealer again now that my unit is out of factory warranty.
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