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Old 03-04-2012, 08:38 AM   #11
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Originally Posted by TheSasks View Post
Given the OP's original statement "We purchased in Nov and they have been storing since then and possibly there was a bungee chord or canvas that was stuck in the seal during this time"

They have owned this unit for 4 months now even though they do not have it home so IMO asking for a new unit is not even an option. Getting FR to repair it properly is the way to go, and if you read through the many posts of units going back to the factory I believe the OP will be very happy with the end result. As one poster mentioned though I would be on top of RVW though the whole process though as the gentleman that posted the warning got the royal shaft by RVW last year.
Was a PDI done in November or was it done when you were picking the unit up?

X2 on what Saks said - stored since Novemeber so I doubt they would give you a new unit.
X2 on what Dan said - on the units that have been sent back to the factory have come back better then new with Free upgrades and havent seen any unsatisified posted to my knowledge.

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Old 03-04-2012, 02:35 PM   #12
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Originally Posted by Cincy6 View Post
If anyone knows of a contact person at FR who has been helpful with warranty work in the past that would be great.
unfortunately, the Roo/Shamrock line doesn't have a rep that posts here, like Wildcat, Prime Time and other brands.
as far as i know, Gregg Rollins is the contact person for Roo. he's not the easiest person to get in touch with, nor hear from.
emails to him, are better than leaving phone messages.

i would contact RVW, since they have a close relationship with the Rockwood division and see if they can supply the name of someone, if not Gregg.

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Old 03-04-2012, 03:13 PM   #13
Join Date: Aug 2011
Posts: 83
Thanks for all the replys

Yes, we have owned it since Nov. but PDI was just done before we went to pick up.

I agree that having them send it back is the best solution. I just want to do all I can on this end to make it a positive outcome. It's good to hear all of the positve responses from folks dealing with FR factory. I will see if RVW can provide a contact at FR once the process starts. Hopefully I will be able to write a positive post concerning both FR and RVW after this is resolved! Thanks for all the feedback.
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Old 03-04-2012, 05:39 PM   #14
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You wont be deceived when you will get your trailer from the factory repair. They did a super good repair on mine and it was major with complete rear wall replacements etc etc. They even went through a complete trailer check up and did some other trailer work that was not on the list. We tried also to have my trailer replaced since it was brand new and considering the major repair it would have been better to keep this trailer for spare parts but they said that they never exchange trailers for another one. We were very happy with their job. There is nothing more frustrating when you buy a new trailer and you discover a week after that you made a major mistake!

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