Originally Posted by threegr8katz
what good will that do? Janet would you like to call for me?
You may be able to get answers to your questions, from the source. You could ask what was supposed to be on your rig, what the part numbers are, etc You could explain your concerns about sub-par jacks, confirm that you have what you're supposed to have etc. At the very least the customer feedback is useful.
You may get nowhere with a call, but on the other hand, unless you put in the effort to try, you'll never know.