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Old 04-11-2014, 04:32 PM   #1
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Just a little venting

Well, we bought our rv (2012 XLR Thunderbolt) in the beginning of February. It is still sitting at the dealer and we have made two payments on it. The previous owner had stripped the entertainment system out of it so it is being replaced. The dealer got the parts in after about a month (so they say) and they had sent the wrong thing. They put a rush order on the correct parts and so far, we still have no rv. They were nice enough (I guess) to allow us to take it out camping one weekend prior to it being finished and we found lots of issues with it. We wrote them all down and gave them the list. I think the worst thing was the kitchen slide didn't want to slide out properly.
I had hoped that when I joined this forum that I would have something fun to write about, but we are just plain aggravated that we don't even have our rv yet. When we took it back to the dealer after our weekend get away, they said they would put a rush on it and make ours their top priority. It's been nearly a month since we dropped it back off. We will be moving soon from the west coast to the east (which is one of the reasons we wanted an rv to begin with) and it's all on hold right now waiting on them. Not a happy camper here! Not a camper at all. Has anyone else had to wait for so long?
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Old 04-11-2014, 05:06 PM   #2
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That's rough sauce. Have they explained at all why it's taking so long? It takes a long time in spring because of the backlog of folks buying and prepping to go out but given your case I'd probably get really, really mouthy at this point.
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Old 04-11-2014, 05:10 PM   #3
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And if possible either you or your wife spend every day sitting in the service managers office or the owners office giving him/her the evil eye.
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Old 04-11-2014, 08:52 PM   #4
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I would mention that you might seek a suite citing "unfair trade practice's" this might light a fire under them.

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Old 04-13-2014, 01:24 AM   #5
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Not a word from them at all. I'm not sure what to do about it. Anyone ever have any luck with getting out of the purchase or do we just have to continue to wait for them to get it done? The last I heard from them they had put a rush on the part they needed, but it's been nearly a month since I've heard anything at all. We might just ride up there tomorrow to see if they've even touched it and where they have it parked.
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Old 04-13-2014, 08:18 AM   #6
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Dealer was nice enough to let you use it while you wait for parts to come in?

Wake up! You are the owner of the RV. Use your RV and when the parts come in, then take it back to dealer only AFTER you have an appointment to have ALL parts installed and ALL repairs to be made. Get an estimate on how many days to do the repairs and hold them to it. This is why you made the appointment in the first place.

Don't let a dealer hijack your summer fun. Making payments on something you are not using sucks. Enjoy your RV with it's current defects. Before you know it, all will be good again.

While you are waiting for parts to come in, go visit other dealers in your area. Talk to the service manager and tell them your situation. You just may find a plan B or even a better plan A dealer to take your rig to in the future. Don't get stuck with just one option for servicing your RV!
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Old 04-13-2014, 12:28 PM   #7
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Walk into the dealer. Don't call. Don't write a note. Go there. Demand to speak to the service manager. Not the service writer. Not the parts guy.

Once you have the service manager demand that he explain why you've been backburnered on a unit you bought in good faith but can't use.

Once he trips over that (Because there's no good answer to this.) demand that he get the sales and general manager for a meeting.

Make the service manager explain himself to the sales and general manager, at this point you have one thing to say.

If they don't have your unit ready to pick up in one week then the following Monday you're going to make a phone call to legal council and see what your options are.

No more arguments, no more discussion. You've been more than nice and it's time to light a fire under them.
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Old 04-13-2014, 04:03 PM   #8
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I totally agree with Sammy Sabre. Good advise. Use it until your parts come and they can fix it. Did they fix the slide problems? The slide problem could be a reason not to use it until fixed.

The season is just beginning, go out and enjoy your camper. In most cases the dealer will take care of you. It is a very busy time for them now. Be patient good things come to those who wait.
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Old 04-16-2014, 06:27 PM   #9
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Just got done talking to them and nothing has been done. The slide is not fixed. They have no idea where the parts are or even if Forest River has ordered them from Panasonic....which is what they tell me has to be done in order for it to fit and something about them not being made anymore. They supposedly are going to find out today where the parts are and let me know...but that was hours ago. Not sure how long it takes. Everything that was wrong with it is still wrong with it. It also needs a valve cover replaced (missing) on the outside that they say is not in yet either.
Taking the rv out is not really the big issue. The issue is we are moving next month, 3000 miles away from here and we bought the rv in order to make this trip more enjoyable. We bought it early so that we would have time to take it out and work out any problems with it. We too it back to them with a long list of issues and now finding that they have done nothing to it since then because they are waiting on parts that they don't even know if they have been ordered....well, I'm pissed to say the least! Oh, I also found out today, due to a slip of the tongue, that our rv had been broken into and robbed, which is why there are no electronics in it. That never came up during the selling part of the deal.
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Old 04-16-2014, 06:34 PM   #10
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I'll say it one last time. Lawyer up.

Contact one and ask how much to draft the correct letter stating intent to take it to to the next level if promised repairs are not made within a week. Odds are they'll tell you a couple of hundred dollars.

Nail them to the wall or they'll will not get it done in a timely fashion. I'm telling you, you have to literally hit them in the wallet or they'll not move an inch.
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