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Old 01-15-2013, 07:42 PM   #1
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Long distance purchase second thoughts

My wife and I narrowed our TT choice down to a model that Forest River just recently discontinued. None of the dealers within easy driving range of home seemed willing to work with us either on special ordering or price. We found a dealer 1000 miles away who got the factory to agree to build the model we want, at a good price and included delivery to our house. Now I am wondering about possible warranty hassles, and also thinking maybe we should drive up to take delivery from the dealer to make sure everything is OK. Any thoughts?
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Old 01-15-2013, 08:13 PM   #2
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I'd recommend that you pick it up and spend a few days camping nearby and check to make sure that everything is to your satisfaction before heading home. Does the dealer offer any sort of service network for warranty work?

Dave
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Old 01-16-2013, 07:43 AM   #3
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Thanks. I am thinking of picking it up. Don't know about a service nerwork or what it is.
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Old 01-16-2013, 09:24 AM   #4
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If it's a large internet dealer, they frequently have a service network set up should you need repairs and returning it to the selling dealer isn't practical.

You need to clearly hear from them about a procedure to follow on any warranty repairs.

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Old 01-16-2013, 09:25 AM   #5
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I would pick it up ...

And as for service, RV dealers are usually reluctant to service RVs not purchased from them. They either out right refuse to service or put you as a low priority customer which might mean you wait months to get anything done.

Are you buying from a wholesaler/direct place or just a normal dealer ?
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Old 01-16-2013, 10:51 AM   #6
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I would pick it up ...

And as for service, RV dealers are usually reluctant to service RVs not purchased from them. They either out right refuse to service or put you as a low priority customer which might mean you wait months to get anything done.

Are you buying from a wholesaler/direct place or just a normal dealer ?
That sure doesnt say much for the integrity of rv dealers or the industry as a whole.
It is a regular dealer.
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Old 01-16-2013, 10:55 AM   #7
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That sure doesnt say much for the integrity of rv dealers or the industry as a whole.
It is a regular dealer.
Unfortunately it's not like the auto industry when it comes to warranty work.

Dave
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Old 01-16-2013, 11:18 AM   #8
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I'd recommend that you pick it up and spend a few days camping nearby and check to make sure that everything is to your satisfaction before heading home. Does the dealer offer any sort of service network for warranty work?

Dave
That is what we did at RVW. We did a 6 hour PDI at the dealer and then drove a few miles to Indian Lake State Park. Took 2 nights to fully test everything in the trailer. RVW even made a camp visit to help another couple who were having an issue with their new trailer. In our case, we discovered that the furnace ducts were not producing heat. We stopped by on our way out of town and had the furnace knock out panel removed.

It worked well for us and let us camp our way from Ohio to Mississippi.
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Old 01-16-2013, 11:32 AM   #9
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I completely agree with Dave, and yes, it does not say much about the integrity of the industry.

At this point, I think you might want to re-evaluate this plan as well for the following, how much factory support can there really be on a discontinued model? I have read several threads about people who have had dealers send their unit back to the factory. Presumably that model, still in production, will simply be put back through the assembly line to correct whatever issues (delamination for example) are there.

I would be hesitant to take the last example of a discontinued model as I would expect the factory will want to orphan it.
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Old 01-16-2013, 01:00 PM   #10
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One thing that sticks out to me. The fact that one dealer was able to get the factory produce a discontinued model. The RV factories produces models in batches and the cost to change models must be pretty big. How is this dealer getting this done, and a decent price including home delivery. Are you sure this will be a brand new unit and not one they have had sitting in their lot for some time, or a rental unit ? They might hope that they will go clean it up, spruce it up a bit and then sell it to you at a new unit price, and if you do not wise up, they get away with it.

Just playing the devil's advocate here. Getting the factory to produce one unit of a discontinued model triggered an alarm for me, especially at a good price.

Just food for thought ....
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