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Old 10-09-2013, 10:22 AM   #1
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Misleading advertising

I bought a 2014 palomino solaire 317bhsk just over a month ago. The spec sheet says that it has 70 gallons of grey water. When I did my PDI I asked the guy why it only had one valve for the grey water. He said that maybe the tanks use one valve. So I didn't put much thought into it. The other day I emailed forest river and asked why there is only one grey water valve. They said that due to code violations, they had to eliminate one of the grey tanks. So now it only has a 38 gallon grey tank. One of the selling points of this trailer was that it had such a large grey capacity. We do lots of dry camping and didn't like the idea of draining the tank mid camping.
So buyer be ware. They are false advertising and that it only has half the grey capacity. They said that the second tank cannot be installed.
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Old 10-09-2013, 10:50 AM   #2
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http://www.palominorv.com/downloads/...rebrochure.pdf

Read at the bottom of page 16.


All illustrations and specifications contained in this literature are based on the latest product information at time of publication. Forest River, Inc. reserves the right to make changes in prices, colors, materials, equipment and specifications at anytime without notice and assumes no responsibility for any error in this literature. All weights shown are approximate. All units are shipped F.O.B. point of manufacture. CONSULT YOUR LOCA L DEALER FOR WA RRANTY INFORMATI ON. Litho U.S.A. 2012.08.31 FOR 1039

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Old 10-09-2013, 11:08 AM   #3
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Have you checked the capacity yourself? I have two tanks plumbed together with one handle. Two 32 gallon tanks. To verify I timed out a gallon on the kitchen sink. Let it run long enough for 50 gallons. You could do something similar to know for sure.
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Old 10-09-2013, 11:12 AM   #4
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So what your saying is, if i order a new mocca color trailer and it is green, brown leather interior and it comes cloth, stainless appliances and comes without. Im supposed to accept it? Because they can make what ever changes they want. I ordered a trailer on the pictures, literature, and seeing one in person, it should come that way.
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Old 10-09-2013, 11:18 AM   #5
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Quote:
Originally Posted by astro boy View Post
So what your saying is, if i order a new mocca color trailer and it is green, brown leather interior and it comes cloth, stainless appliances and comes without. Im supposed to accept it? Because they can make what ever changes they want. I ordered a trailer on the pictures, literature, and seeing one in person, it should come that way.
I think each case is individually handled and while your quoted example is extreme, changes can and do happen. People have received different furniture due to supplier changes (different recliners- I think folks mentioned that the new ones were better). The camper that I own, shortly after I ordered + received mine, they drastically changed the front cap - personally, I don't like it nearly as much as what I have. My "early" 2013 36qbok is incredibly different than the "late" 2013 36qbok.

Some changes are good and people are happy for them.

Some changes are bad and people are unhappy with them.

To be honest, I don't know what your recourse is. This is a pretty drastic change for your style of camping. But, it's a change that is covered by their standard disclaimer. I wish I knew what to tell you...
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Old 10-09-2013, 11:25 AM   #6
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Quote:
Originally Posted by astro boy View Post
So what your saying is, if i order a new mocca color trailer and it is green, brown leather interior and it comes cloth, stainless appliances and comes without. Im supposed to accept it? Because they can make what ever changes they want. I ordered a trailer on the pictures, literature, and seeing one in person, it should come that way.
has happened many times to my dealer, ordered one thing and got something entirely different due to changes made by FR, if you don't like it when you see it I am sure you are not obligated to buy it. Happened to us last year when Dutchman changed locations of there 2nd A/C to better cool the front livingroom, problem was that it made so much noise you could not sit in the room, we did not buy it.
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Old 10-09-2013, 11:45 AM   #7
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Quote:
Originally Posted by astro boy View Post
So what your saying is, if i order a new mocca color trailer and it is green, brown leather interior and it comes cloth, stainless appliances and comes without. Im supposed to accept it? Because they can make what ever changes they want. I ordered a trailer on the pictures, literature, and seeing one in person, it should come that way.
What "there" sayin not "me" is they have the right to make changes.
Now if you "order" a mocca trailer and it only comes in "green" "now" then they will tell you.

If 70 gallons worth of grey was "specifically" ordered then that would be different if you only got 32.

70 gallons is standard and now they've changed it.

You have all the right albeit at your expense to add another tank.

Sorry that this happened to you as this does happen.


I have to wonder if you actually don't have 70 gallons worth of grey tank plumbed together as suggested.


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Old 10-09-2013, 11:53 AM   #8
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Yet another nail in the coffin for the concept of buying a new RV! If you buy a used one, the seller can't change it.
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Old 10-09-2013, 01:59 PM   #9
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I have. 267 bhsk, I have three tanks with only TWO valves, I would measure the capacity first.
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Old 10-09-2013, 02:04 PM   #10
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I have 4 tanks and two valves.


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