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Old 08-23-2016, 03:19 PM   #11
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It appears that they can get away with their lousy service due to a lack of competition. Most businesses would go under with that poor of customer satisfaction.

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Old 08-23-2016, 03:31 PM   #12
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Originally Posted by mtnlvr View Post
It appears that they can get away with their lousy service due to a lack of competition. Most businesses would go under with that poor of customer satisfaction.
Plenty of competition around here. Most have higher prices and worse service. The only thing better is an independent mobile guy ~~ some of the time.

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Old 08-23-2016, 03:49 PM   #13
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CW in Grain Valley Missouri has good sale prices, but extremely dismal service expertise. They tore up more than they attempted to fix on my fiver during the 2.5 months it was on the lot. During several visits to check on things I ran into 3 other customers that swore they'd never go back if and when their units were repaired ... I make 4.
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Old 08-23-2016, 04:03 PM   #14
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I'll get my two cents worth in here. Had repairs done on my 2012 Rockwood MiniLite# 2304 by CW in Katy, TX and couldn't be happier. They allowed us to stay on their lot for a whole week at no charge with water & electric. They even hauled us over to the dump when we asked them! Katy is a suburb of Houston so we got to see a lot more of Houston than we planned.
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Old 08-23-2016, 04:29 PM   #15
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Iíve have had two bad experiences with Camping World. I sent a letter to both Marcus Lemonis and Becki Johnson without any results. This reminds me to send a follow up about my disappointments since itís been several months with no response now. I even mentioned dates, times, and individuals names and location. Without going through my experience suffice to say what is truly disappointing is the Lack of Communication! I know things happen but if I were to ever treat my business customers the way Iíve been treatedÖwell it wouldnít be very long before I didnít have any customers left at all. Itís just so sad what has happened to politeness and customer service. Although Iím an optimist, customer service isnít going to get better.
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Old 08-23-2016, 05:38 PM   #16
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I have had good experience with Camping World of Fayetteville NC. They use to be Hawleys before they were brought out. They have always treated me great, I would take my Cedar Creek there in a heartbeat, I have always been treated great there. Good people

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Old 08-23-2016, 05:51 PM   #17
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Originally Posted by mtnlvr View Post
I had an appointment a week ago for minor service at Camping World in Valencia, CA that I had scheduled one month in advance. I travel solo in my Solera w/ my big dogs and no toad. I live 250 miles away. Upon arrival I'm told that they won't be able to get to me until next week. So I camp the LA area for a week and came back Fri. at 8 am sharp as they had requested. I hassled getting an Enterprise rental car that cost me $115. For a Toyota Rav4 for one day. With my two dogs and 100 degree heat it's a big inconvenience. I come back later that Fri. afternoon and see that my Solera had never even moved from where it was parked at 8 am. They don't work weekends there. I was furious!! Customer non- service again and I had to drive back home repairs not even looked at so parts couldn't get ordered. The manager told me that when I come back they will deduct my rental car bill from Friday off of my invoice. Frankly, they've jerked me around in the past and did a poor installation job on my HWH jacks that I had to have rewelded in Reno. I don't think it's even worth getting a rental car refund from them to try to get any service done there.

I don't know why there's such a lack of competition and places to get RV service done in this industry. It seems like they are all running weeks behind when trying to get an appointment year round , and then they say they will need your vehicle for some ridiculous length of time for only minor services.
Rental car refund! What about the cost of the 250 mile drive? Wonder what the CW purchase agreement says about how much they would charge you to send a service tech to your location? My RV dealer would be happy to charge me $1 a mile each way.
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Old 08-23-2016, 07:40 PM   #18
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Here's my two cents: my TT was stolen from the CW lot while there for a very minor repair... and they refused to refund me my money for the repair (I had paid first and then could not locate my TT on the lot)! How's that for service? I hired an attorney as CW's response to my loss was "file a claim with your insurance company."
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Old 08-23-2016, 08:25 PM   #19
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There are two "mom and pop" type RV repair facilities within 5 miles of our home and both are absolutely fantastic. Support your local small business owners if you have any in your area. You will be well rewarded.

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Old 08-24-2016, 12:21 AM   #20
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CW in Akron, OH installed an Invisibrake in my Toyota Yaris and totally botched the job. Not only didn't the unit work but they made the car unsafe to drive. Every time I put my foot on the brake without careful preplanning and thought, my foot was thrown off the brake into the gas pedal. This was the result of the tech's choosing the worst possible way (out of 4 choices) to attach the unit to the brake pedal. Two of the four had no interference, one had minor interference and the one he chose to use was a disaster.

The actuator was installed under the dash instead of under the driver's seat, Roadmaster's recommended location. The chosen location forced the actuator cable to be coiled up which created enough friction in it that the actuator couldn't develop enough pull to depress the brake.

The Invisibrake requires a 5-wire connection to the RV. Instead of using a 6-wire cable as I requested, they used a 4-wire cable and ran an additional wire between the RV and the car which used an exposed bullet connector at the car end. CW sold the 4 and 6 wire cables for the same price and I had told them that I would pay for the 6-wire cable.

I ended up taking the car to Roadmaster's Vancouver, WA facility to have the unit reinstalled properly.


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