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Old 09-21-2016, 08:06 PM   #11
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I would ask for it to be taken back to the factory for repairs.
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Old 09-21-2016, 08:08 PM   #12
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I would prefer that. I did not know we could do that.
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Old 09-21-2016, 08:20 PM   #13
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Yes. My fifth wheel has been sent back two times. I believe it works for the motorhomes as well. What class C do you have?
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Old 09-21-2016, 08:45 PM   #14
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I only know it is a c class ford 350 This is our first one. It is 24 feet
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Old 09-21-2016, 09:01 PM   #15
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Is it a sunseeker, leprechaun, etc?
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Old 09-22-2016, 01:43 PM   #16
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I had a similar problem with a motorhome that I had. I went to drive it and water came down from front upper area. I took out the upper lights and resealed. That took care of leaking problem.
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Old 09-22-2016, 01:52 PM   #17
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Kim
You should email to the service mgr. your list. ask him to confirm that he recd. the list.
save all your correspondence with him in a email file. it gives you proof of dates and conversations with the dealer. Most dealers will email you back.
By the way did the water come from up near the roof or from the area just above the drivers head?
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Old 09-22-2016, 02:17 PM   #18
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Return to factory. Do not settle for dealer repair.

Quote:
Originally Posted by Kim Rvr View Post
Good Afternoon,
I am hoping someone can provide me guidance. We purchased a C class last October 2015, and unfortunately we could only take it out three times it has been at the dealers for fixes, and repairs we did purchase a 2016. The last week of October 2016 we went to fill it up with gas so we could go out labor day week, and as we turned the corner water started pouring in my husbands lap from the head liner ( he was driving). We took it in the Saturday prior to Labor day to our dealer), we did talk to Customer Service at Forest River, and we were told they will help us. It is now Sept 21st, and we still have no RV, and no one called us back. The dealer said they would put a new head liner in, but we do not know where the water came form. We are new in the RV world, we have been camping for over 30 years, but wanted an RV to get ready for retirement. I am worried about mold and mildew. Please any advice, I just want to get back to camping before winter takes over. Help Please..
I had an identical experience with same leak in a class c made by Thor. The headliner filled up with water and you would get drenched. Dealer was Byerly RV in Eureka, MO. I took it to them twice and they did nothing except dry out headliner in cab and smear some sealer at joint where front cap is joined to back body of motorhome. Needless to say, I got wet again and water even ran out of some of overhead lights in living area of camper. I once again went back to Byerly RV and they told me they had fixed it and I had also told them I couldn't hold it in the road and they told me everything was fine and tires were balanced. You dtill couldn't hold it in the road. I was informed by Byerly that they had done all they were going to do and it was ready to take home. You are required to give dealer 2 chances to fix with a Thor product so I called Thor and they told me a dealer would never be able to fix that and set me up with repair date and they sent a driver to pick it up. It was returned about a month later and they had replaced headliner and all wood that had been wet as well as removing all old seal where cab over and camper were joined and redid all that. No more leaks. I had also informed them about the steering and Byerly refusal to do anything about it. It came back with new Michelins and drove like a dream. I later received a recall from Michelin on all 6 of the original tires. Long story short, Thor did good and I will never darken Byerly RV's door again. Moral of story, send it to factory for rebuild.
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Old 09-22-2016, 02:21 PM   #19
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I dont have a motor home. but we had a list of issues with our trailer selling dealer service department was a joke ..long story..ended up taking unit to the closest factory gave them a copy (two page worth) of the problems ..got the trailer back repaired within two weeks. I recommend by-passing the dealership if you can
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Old 09-22-2016, 02:44 PM   #20
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I would ask for it to be taken back to the factory for repairs.
X2, it needs to be thoroughly disassembled in the wet area(s) and inspected for mold as any material affected needs to be replaced. Mold can start in as little as 24 hours and be visible in 48.
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