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Old 09-21-2016, 04:47 PM   #1
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Need some help, Rv Problems

Good Afternoon,
I am hoping someone can provide me guidance. We purchased a C class last October 2015, and unfortunately we could only take it out three times it has been at the dealers for fixes, and repairs we did purchase a 2016. The last week of October 2016 we went to fill it up with gas so we could go out labor day week, and as we turned the corner water started pouring in my husbands lap from the head liner ( he was driving). We took it in the Saturday prior to Labor day to our dealer), we did talk to Customer Service at Forest River, and we were told they will help us. It is now Sept 21st, and we still have no RV, and no one called us back. The dealer said they would put a new head liner in, but we do not know where the water came form. We are new in the RV world, we have been camping for over 30 years, but wanted an RV to get ready for retirement. I am worried about mold and mildew. Please any advice, I just want to get back to camping before winter takes over. Help Please..
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Old 09-21-2016, 05:02 PM   #2
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Who has the RV now? FR or the dealer? If the dealer has it, that's where you need to look for answers. If the dealer says they are waiting on parts, you can call FR to see if parts have actually been ordered. This is a ploy used by some dealers to stretch out time for an understaffed service center.
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Old 09-21-2016, 05:05 PM   #3
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I would first certainly speak with the owner or GM. Water damage is nothing to take lightly. Hopefully you can cover. You dont want a "patch"! You want the probelm solved. You spent a lot of money, if they don't listen... Maybe Forest River will.. Or social media!
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Old 09-21-2016, 05:59 PM   #4
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Document and CC the dealership and RV rep so that everyone is on the same page. Include pics and timeframes.

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Old 09-21-2016, 06:12 PM   #5
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Kim-sorry but I'm really confused by your years or maybe it's the month? You state that you went to fill up with gas in Oct 2016 for Labor Day outing. Obviously something is wrong with that date! If it was Oct 2015 you have been without your RV for 11 months while all the time having water inside the unit and maybe more coming in when it rains. Perhaps you meant Aug, 2016, I just don't have a clue1
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Old 09-21-2016, 07:00 PM   #6
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I am sorry if it seems confusing, The FR dealer has had my RV since Aug 24th 2016. I purchased in Oct of 2016. I had to take it back for a list of items that were not correct, and they were going to fix. It went back in Nov 2016, I had to call the dealer several times, and I got it back in March of 2016. They needed it back due to not fixing everything, and somehow my decals were missing over the external vent for the refrig. We got it back in one week, they ordered wrong parts, could not complete and a new Service Manger, and he stated the previous Service Manager never put the list in our folder, we went back and made the list again. I had the RV back, then getting ready for Labor day 2016 vacation, we went to fill up and that is when the water came down. I called in and the Service Manager was no longer there, this is third Service Manager. They now have my RV, and I have not heard anything. I have a fear, I am asthmatic and mildew sets it off, will they be able to get all the water out. I did make a mistake, I gave the second Service Manager my handwritten notes, where the third cannot find them. He sounded so trusty worthy. I have since then started the notes again. I have reached out to FR and the manager at the dealership with no assistance from the dealership, I am waiting for FR help.
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Old 09-21-2016, 07:36 PM   #7
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Kim,
Still a little confused - Oct & Nov of 2016 have not arrive yet. Are you referring to last year, 2015?

Am I correct in reading that the RV went back to the dealership Aug 2015 until March 2016? And then when filling up for Labor Day earlier this month the water issue occurred?
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Old 09-21-2016, 07:58 PM   #8
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Quote:
Originally Posted by Kim Rvr View Post
I am sorry if it seems confusing, The FR dealer has had my RV since Aug 24th 2016. I purchased in Oct of 2016. I had to take it back for a list of items that were not correct, and they were going to fix. It went back in Nov 2016, I had to call the dealer several times, and I got it back in March of 2016. They needed it back due to not fixing everything, and somehow my decals were missing over the external vent for the refrig. We got it back in one week, they ordered wrong parts, could not complete and a new Service Manger, and he stated the previous Service Manager never put the list in our folder, we went back and made the list again. I had the RV back, thengetting ready for Labor day 2016 vacation, we went to fill up and that is when the water came down. I called in and the Service Manager was no longer there, this is third Service Manager. They now have my RV, and I have not heard anything. I have a fear, I am asthmatic and mildew sets it off, will they be able to get all the water out. I did make a mistake, I gave the second Service Manager my handwritten notes, where the third cannot find them. He sounded so trusty worthy. I have since then started the notes again. I have reached out to FR and the manager at the dealership with no assistance from the dealership, I am waiting for FR help.

The dates you list do not add up. Please see them in red above. I think you are mixing up 2015 and 2016 as October and November 2016 have not yet occurred.
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Old 09-21-2016, 08:02 PM   #9
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You need to find out exactly what repairs have been done and why the decals are gone. in response to your mildew question. Yes you need to worry about mold/mildew any time water intrusion is involved.
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Old 09-21-2016, 08:04 PM   #10
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I am sorry I was trying to write prior to dinner. Purchased October 2015. It is a. 2016 c class Forrest River. I am sorry just frustrated about this. Miss camping. I appreciate everyone's comments and advice. I am hoping to here from Forrest River tomorrow.
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