Newbe on surge protection

[BandJCarm]

My GMC Diesel Dually doesn't have a lifetime warranty, and it's still the best truck made.

(I can't help myself sometimes.............) LOL

Lots of things USED to have lifetime warranties. I asked in the first response to this, what is the alternative? If you shy away from PI because they changed their warranty somewhat (still says lifetime it seems, to me), what would you buy instead? Nothing? Why, out of spite?

[spock123]

I checked there website and it seems the same lifetime warranty and made in USA. I have been to the office and they seem like great people to me. The last time was when hurricane Matthews came by, the unit was fixed and I got a more water resistant unit. I like my portable unit, I try to keep the unit from walking off but no way I can stop a thief. Well I can I have good insurance

[BandJCarm]

Nobody on here ever reported knowing the 2nd cousin of anyone who has had a portable unit stolen.

[calebj06]

Originally Posted by ben31

So, even with the latest information everyone is still pushing PI?
http://www.forestriverforums.com/for...ml#post1626349

Care to elaborate??

[SpringerPop]

For the record, the warranty HAS changed. An old one has been posted here:
http://www.forestriverforums.com/for...ml#post1626593

First, they now require it be installed by an RV dealer. That's a change.

Second, they have added lightning as one of the Acts of God now not covered. I'd think that surge protection might be real necessary in a lightening storm, but that's just me.

Pop

[MilCop4523]

Originally Posted by SpringerPop

For the record, the warranty HAS changed. An old one has been posted here:
http://www.forestriverforums.com/for...ml#post1626593

First, they now require it be installed by an RV dealer. That's a change.

Second, they have added lightning as one of the Acts of God now not covered. I'd think that surge protection might be real necessary in a lightening storm, but that's just me.

Pop

"First, they now require it be installed by an RV dealer. That's a change."
No worries my trailer had it installed prior to the change over of companies.
under the old terms of warranty that application would have been valid. going forward consumers will have to be RV dealership installed. cant see them backdating that requirement for install to when they did not own the company.

2. would lightening not be a naturally occurring item such as a storm?
interestingly enough on Amazon the item lists as having the following for a warranty.

Hardwired Surge Protector - High low voltage protection time delay for air conditioning compressor, 3 mode surge protection, surge indicator. Reverse polarity protection, open neutral protection, open ground protection AC frequency protection. Accidental 220V protection remote information panel, bypass switch, modular design. Microprocessor controlled 5 inch width x 9 inch length x 3 inch height. Three year warranty.

https://www.amazon.ca/Progressive-In.../dp/B002UC6RSA

[spock123]

What has happened to PI is lawyers have got involved, what I have read is a cover your butt kind of thing. Same way with the coffee at McDonald's, caution coffee is hot, if the coffee was cold it would go back

[SailorSam20500]

Originally Posted by spock123

What has happened to PI is lawyers have got involved, what I have read is a cover your butt kind of thing.

LOL. One of my favorite sarcastic jokes...

Q. What do you call 2000 lawyers laying at the bottom of the Atlantic Trench?

A. A good start...

[spock123]

Originally Posted by SailorSam20500

LOL. One of my favorite sarcastic jokes...

Q. What do you call 2000 lawyers laying at the bottom of the Atlantic Trench?

A. A good start...

AMEN

[crunchman12001]

When I asked the dealer about install of a HW50c in my new rig, the lead tech said he had no idea where to put it because they had NEVER installed a PI unit at that dealership.
Are the techs going to be trained by PI to authorize them to do the installs rather than an electrician who is certified?
My dealers lack of competence assured me of my decision to install it myself.

[SpringerPop]

Originally Posted by crunchman12001

My dealers lack of competence assured me of my decision to install it myself.

I suspect that's the reasoning that many, many of us on this forum are experiencing.

I don't let hacks touch my stuff, although I DID let someone deliver a new refrigerator this past week. I did NOT let him hook it up, though.

Don't need any water leaks in places they aren't immediately visible.

Pop

[Iwannacamp]

Originally Posted by Iwannacamp

I e-mailed them earlier.... I asked about the discussion of warranty and concerns. I will forward when I get the answer.

Here is what they said....


Mr. Cherry, We have documented the warranty in more detail than before. If you are the original owner you still have a lifetime warranty. We are requiring proof of purchase, which is typical for expensive devices.



Regards,

Customer Support

919 267-6948



From: no-reply@parastorage.com [mailto:no-reply@parastorage.com]
Sent: Monday, September 18, 2017 2:22 PM
To: tech <tech@progressiveindustries.net>
Subject: New message via your website, from cc@apsupply.com



· You have a new message:

· Via: Progressive Industries, Inc. | Rv Surge Protection

· Message Details:

·

o Name Chester Cherry

o Email cc@apsupply.com

o Phone 903-293-

o Subject warranty concern

o Message Hello, I was reading a favorite RV forum and a member says your warranty program has changed. He said "there is no more lifetime warranty". I was wondering if this was true? Just a concerned customer. The forum I read is one of the best testimonial(s) your company could have and would hate to see your name tarnished if not true. Chester Cherry

· Sent on: 18 September, 2017

· Thank you!

[campingbaba]

I have had two surge protectors from Progressive Ind . The first one was a EMC-PT30 C for my trailer . It was defective and I was sent a new one with no problem . Now I have a EMC-PT 50 C for our 5th wheel which went defective over the weekend . I filled out the warranty but it was denied . They have been bought out by a lareger company and changed the lifetime warranty .i will think twice before using their product again .

[TeachTexas]

Originally Posted by Iwannacamp

Here is what they said....


Mr. Cherry, We have documented the warranty in more detail than before. If you are the original owner you still have a lifetime warranty. We are requiring proof of purchase, which is typical for expensive devices.



Regards,

Customer Support

919 267-6948



From: no-reply@parastorage.com [mailto:no-reply@parastorage.com]
Sent: Monday, September 18, 2017 2:22 PM
To: tech <tech@progressiveindustries.net>
Subject: New message via your website, from cc@apsupply.com



· You have a new message:

· Via: Progressive Industries, Inc. | Rv Surge Protection

· Message Details:

·

o Name Chester Cherry

o Email cc@apsupply.com

o Phone 903-293-

o Subject warranty concern

o Message Hello, I was reading a favorite RV forum and a member says your warranty program has changed. He said "there is no more lifetime warranty". I was wondering if this was true? Just a concerned customer. The forum I read is one of the best testimonial(s) your company could have and would hate to see your name tarnished if not true. Chester Cherry

· Sent on: 18 September, 2017

· Thank you!

Looks like a lawyer posed a what if question during some meeting and everyone freaked. More detail to CYA

[spock123]

Originally Posted by crunchman12001

When I asked the dealer about install of a HW50c in my new rig, the lead tech said he had no idea where to put it because they had NEVER installed a PI unit at that dealership.

Are the techs going to be trained by PI to authorize them to do the installs rather than an electrician who is certified?

My dealers lack of competence assured me of my decision to install it myself.

Most of the campers I meet on the road have no idea what the unit is or what it does. I have a water pressure regulator on the Cedar Creek that I install on the water spigot, low and behold someone told me it wasn't needed as Cedar Creek pressures the water lines at 100lbs, I still use it. I use the PI every where I camp at, the only place it's not plugged in at is on my Honda's

[jgriffin7]

Based on my understanding, you still have a lifetime warranty until you actually use the warranty. Then, no more warranty.