Reply
 
Thread Tools Display Modes
Old 09-16-2008, 04:46 AM   #1
Moderators' Assistant
 
bikendan's Avatar
 
Join Date: Jan 2007
Location: Camano Island, Washington
Posts: 13,289
Problems with FR warranty work payment

i have had warranty work done on my Roo at a dealer that FR recommended.
i took it in April for some work. i took it in again in August for a few more things, including the Dometic fridge recall work.
well, the service dept. says that FR still hasn't paid them for the work done back in April. and now, i have to pay them for the new work done before i can get my trailer back.
i'm going to Oregon for 10 days next monday. so i had to pony up $180 to get my trailer back.
i called Greg Rollins at FR, who does the warranty stuff for the Roo. i left a message last friday and today, with no response. i did finally send a email today.

has anyone had this problem? is FR stiffing dealers for warranty work?

i still have a possible flooring problem that the dealer never got an answer back from FR.
__________________

__________________
bikendan is online now   Reply With Quote
Old 09-16-2008, 06:12 AM   #2
Senior Member
 
Join Date: Sep 2007
Posts: 3,260
The dealer where I bought my Rockwood has decided not to carry some of the Forest River products because of factory issues, they are starting to carry Heart Land products. Correct me if I am wrong, but it seems like Forest River is having problems more with there Ultra-Lite line then there standard or upgrade line. Forest River is one Company, but each of there divisions are controlled separatedly and under different guide lines. This info came right out of a Forest Rivers factory Rep's mouth.
__________________

__________________
rockwood06 is offline   Reply With Quote
Old 10-03-2008, 04:48 AM   #3
Moderators' Assistant
 
bikendan's Avatar
 
Join Date: Jan 2007
Location: Camano Island, Washington
Posts: 13,289
Update: got in touch with Gregg and have received a check for what i had to pay the dealer.
but he doesn't want me to go back to Hansel RV. i asked for another dealer and he said he'd get back to me. that was 2 weeks ago.
my warranty runs out in November and i want to get the last few things taken care of.
__________________
bikendan is online now   Reply With Quote
Old 10-03-2008, 07:40 AM   #4
Site Team
 
KyDan's Avatar
 
Join Date: Mar 2008
Location: Louisville, KY
Posts: 6,732
Call every day until you get your answer.
The squeaky hinge gets the oil!

Expect more of this type problem and even dealers and manufacturers going
belly up due to the economy.
No one is immune.

Good luck!
__________________
Peace!
Dan & Rita D
2004 5.3L Silverado 1500 ext. cab 2WD
1999 Suzuki Intruder Motorcycle
Blue Ox WD hitch, AirLift load levelers

Camping days 2010-53, 2011-47, 2012-41,
2013-41, 2014-31, 2015-40, 2016-44, 2017-63
KyDan is offline   Reply With Quote
Old 10-08-2008, 11:40 AM   #5
CampeRooo
 
rthrbelsewhere's Avatar
 
Join Date: Sep 2008
Location: Colorado
Posts: 454
Yea I think i would stop going to that RV dealer too. To hold your RV ransom because FR hasn't covered their expenses for the last trip is just B.S.! That's not your problem, nor should it turn into your problem. That's between the dealer and FR....I would have raised wholly hell in the office if I would have been told that, but that's just me...i don't tolerate anyone's b.s. when it comes to issues with things that i don't have control over. UURRGGGHHH!!!

Thankfully FR was kind enough to send you the check and take care of you first. I'm rather impressed to hear that actually and it makes me feel more confident that I made the right purchase when I bought my Roo. I looked at several other brands of hybrids and out of them all, I like this Roo the best for the size of it (M-18). Maybe one of these days, we'll upgrade to the 21ss or 23ss, but for now, this will do. Kinda take all the mistakes out on this one so that by the time i can afford the 21ss, I've got the pattern down for winterizing, setup, etc...
__________________
Where we've been:

2000 Rockwood Roo M-18 Hybrid
2006 Dodge Ram 2500 Auto 5.9 Diesel
Gone but not forgotten -1986 Rockwood 1003 PUP
rthrbelsewhere is offline   Reply With Quote
Old 10-08-2008, 08:14 PM   #6
Member
 
Join Date: Jan 2008
Posts: 74
We have had many warranty issues since april and FR XLR factory warranty reps have been very helpful and timely. The thing that they do not have control over are their suppliers.

We purchased the unit in Michigan and live outside of Buffalo NY around the corner from a Camping World, they do not even seel this line of FR products. The service department at CW has been very responsive and helpful. We may be one of the lucky ones with both issues.
__________________
out4stlhed is offline   Reply With Quote
Old 10-13-2008, 03:13 PM   #7
PSB
Junior Member
 
Join Date: Dec 2007
Posts: 8
Bikendan -- Would that be Hansel in Pet.? Took our trailer there for the refrig. recall and had no problems. If its something major where else could we go, not a lot of places in this area.
__________________
PSB is offline   Reply With Quote
Old 10-14-2008, 01:16 AM   #8
Senior Member
 
TravelSoftballDad's Avatar
 
Join Date: Oct 2007
Location: Hemet, Ca
Posts: 125
As you prolly know, you can use viturally any FR dealer/service center for the work. I would not go back to those clowns.

Seeing as you're in Northern California, they are probably hurting like the rest. If they have a butt-load of Weekend Warriors on the lot (like every So Cal dealership does) they are in bad shape. Most dealerships just got word from the finance companies that they will no longer hold paper on Weekend Warrior models. Imagine trying to sell them without being able to finance. Dead Weight !!

We bought out TT from a dealership on Ohio and I just had some warranty work done locally in So California. No problems at all. Additionally, the dealership had not even seen my floorplan before. The local FR factory does not make it here.
__________________

2006 Avalanche 1500 w/6" lift
2007 Suburban 2500 4x4 w/4" lift
2008 Salem 26TBSS
P3 Controller
4 lil' ones & a Hottie for a wife
TravelSoftballDad is offline   Reply With Quote
Old 10-15-2008, 03:24 AM   #9
Moderators' Assistant
 
bikendan's Avatar
 
Join Date: Jan 2007
Location: Camano Island, Washington
Posts: 13,289
Quote:
Originally Posted by PSB View Post
Bikendan -- Would that be Hansel in Pet.? Took our trailer there for the refrig. recall and had no problems. If its something major where else could we go, not a lot of places in this area.
yes, it was Hansel in Petaluma. i was told by Gregg Rollins from F.R., not to take it back to them. he said they were having issues with Hansel.
but he still hasn't given me the name of where i can take it to. and there's only another month on my warranty.

i really had not problems with Hansel and this was the second time i took it there. they made F.R. out to be the bad guy. so i don't know who to believe.
__________________

__________________
bikendan is online now   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 04:13 PM.