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Old 12-04-2011, 10:40 PM   #1
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Problems with Good Sam and Camping World

I have informally heard from several RV'ers of problems getting Good Sam to cover work done at Camping World Service Centers. More specifically, Camping World doing work prior to receiving authorization from Good Sam and then charging the RV owner outrageous sums.

Personally, I just received a huge bill from Camping World in S. Myrtle Beach (Dick Pond Road) after all the major work was completed on my 2011 13 month old Coachman I was informed none of the work was covered by my "top of the Line" Good Sam extended service plan.

To add insult to injury Camping World advised me of the following "minor" maintenance issues they took care of for me. Tire inspections are free but they charged me over $50.00 to put air in my tires. They also charged me over $50.00 to spray WD-40 into 3 locks that were sticking, over $50.00 to tighten 4 screws on the master bedroom pocket door ceiling track and over $30.00 to tighten a loose wire on the flourescent fixture above the kitchen sink. I spoke with a service advisor and asked why he didn't receive approval from me prior to completing the work and he replied because he doesn't have to.

Has anyone else experienced similar problems with Good Sam or Camping World?
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Old 12-04-2011, 11:14 PM   #2
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No I have been pleased with my dealings with Canping World. I do not have Good Sam Exended Service Plan so can not speak to that. However I do have Good Sam Roadside Service and its worth the money just for the tire change sevice if you travel a lot
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Old 12-05-2011, 01:43 AM   #3
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Quote:
Originally Posted by Sheffron View Post
...they charged me over $50.00 to put air in my tires. They also charged me over $50.00 to spray WD-40 into 3 locks that were sticking, over $50.00 to tighten 4 screws on the master bedroom pocket door ceiling track and over $30.00 to tighten a loose wire on the flourescent fixture above the kitchen sink.
We sincerely hope you didn't pay the bill because if you didn't formally authorize the services that are costing you over $180, then you've been bilked. No experience (for obvious reasons) with Good Sam or the dealer in question but good service does not include willy-nilly maintenance activities that the customer has not authorized.
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Old 12-05-2011, 07:54 AM   #4
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Wow. Just wow.
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Old 12-05-2011, 08:11 AM   #5
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Over the many years I've been RVing I have heard a lot of stories similar to yours about Camping World Service centers. I don't have any knowledge about the Good Sam Extended Service plan.
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Old 12-18-2011, 11:57 AM   #6
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To my dismay when I went to order items from Camping World's web sight it did not matter that I was a paid member. I received no discount. The prices in red were the price you paid regardless if you are a member or not.

I don't have a Camping World nearby so I order everything online...big waste of membership fee.
I would never, let me repeat, never use Camping World for service or to buy a new/used RV.
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Old 12-18-2011, 12:07 PM   #7
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"I spoke with a service advisor and asked why he didn't receive approval from me prior to completing the work and he replied because he doesn't have to."
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Check the work order you signed, as it may have a clause in there that authorizes them to fix any problems they find.

As far as Camping World doing the work before Good Sam authorized it, why didn't you talk to Good Sam first?
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Old 12-19-2011, 07:48 PM   #8
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You do work on my MH without my prior approval, all you're going to get from me is a big "thank you"... I will NEVER pay for work they "didn't need to get my approval on" before they did it.... How arrogant is that.... $50 to tighten screws, $50 to put air in my tires.... I DON'T THINK SO!!!!

Just shows that there are jerks everywhere..... Scary thing is you know that attitude comes from management.....

This isn't the first time I've heard of the Good Sam policy finding "reasons" for not covering repairs..... They want you to pay for the coverage but not cover high-dollar repairs....
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