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Old 01-11-2017, 03:04 PM   #11
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The company that is going to win the RV quality war will be the first one to give up paying piecework and go to a regular 'per-hour' wage model.


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Old 01-11-2017, 03:54 PM   #12
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I recently saw something saying rvia expects something like 435,000 rv to be ordered by dealers this year. With those numbers you just know something has to give. To me that's quality control.
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Old 01-11-2017, 04:08 PM   #13
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The company that is going to win the RV quality war will be the first one to give up paying piecework and go to a regular 'per-hour' wage model.


Tim
Far as I know, they all are are hourly, at least the ones I've visited (Palomino in Michigan and Forest River in Indiana). I was offered a position at Palomino when I stopped by one time. Told them I wasn't interested, one, I'm retired and two, the commute was a bit excessive, I'm 1.5 hours from Colon and Elkhart.

It isn't wages. It's attitude and hurry up and get it done that is the issue and contrary to the idea that Amish are craftsmen (and women) is not true. Maybe in a small shop like building harnesses or fixing nose cones they are, but on the factory floor, they are just worker bees with beards (men) and bonnets (ladies) and attitudes.

The same stuff goes on in predominately Amish shops that goes on in shops staffed by gentiles, no difference at all.

I know. I have a very longtime friend who supplies sub assemblies to Masco /Kraftmaid and that shop is almost 100% Amish workers and I've heard from him over the years about the stuff the employees do and seen some of it first hand, enough not to buy into the 'Amish Craftsmanship' thing.

Might make good PR copy but it's a falsehood for the most part.

Having been an RV owner for at least the last 25 years, I've seen overall quality improve vastly. Still has a ways to go.

When builders feel theit overall quality gas reached an exceptable level across their entire lines, at that point, they will offer a longer and more comprehensive warranty. That will be the yardstick to measure from.

When a builder has complete confidence in their product, a warranty is a non issue. When you see an extended, no cost warranty, you know that builder has confidence in their product and that builder will capture the lion's share of business as well.
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Old 01-11-2017, 04:11 PM   #14
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One problem is the options are limited. Since Thor bought out Jayco, Thor and FR now have over 80% share of the towables market. The small independents keep getting bought out so there is less competition.
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Old 01-11-2017, 04:12 PM   #15
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As a first time owner of a Forest River product, I can say that I am pleased with my "new to me" purchase. I am keenly aware of the quality issues that show up, and although I am new to the ownership of an RV, I am confident I can perform many repairs needed when an issue shows up.
That being said, I know the first owner of my unit had the black tank replaced, why, I do not know, but the drain plumbing installed was superior to the factory original. I am not having any problems with that repair. I just discovered that the factory installed RG6 cabling is quality cable, but the connectors (terminations) were not installed correctly. The cable TV installation was good, but when I installed DISH I was not getting signals thru my satellite connections. I have found minor defects in the quality of the woodwork, but that I mainly to my being fussy, nothing else. Being my unit is now 3 years old since it was manufactured, I am very pleased with my Columbus 340RK.
Will I have issues in the future? I am sure I will, but with the advise and help of members here, I will be able to handle most issues.
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Old 03-14-2017, 03:48 PM   #16
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Quality control questions

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Originally Posted by spock123 View Post
I have had five campers and one was bad. I have had two Cedar Creek that have been great, I have had four Forest River products , a travel trailer, a fifth wheel Wildcat Sterling ( actually a Polecat) and two Cedar Creeks. The travel trailer was a Sierra and I brought it from a dealer that was going out of business but it was a great camper. The Wildcat(Polecat) was the worst one and I got no help from the dealer (Tom Johnson Camping in Marion, NC), and no help from Forest River. But with what I have learned on this forum I think I could have gotten more help from the factory. The Wildcat was the prettiest camper that I have owned, I wish everything had worked out. If I was going to buy another camper it would be another Cedar Creek. Each division at Forest River is different and I have been treated great at Cedar Creek. They have went out of there way to help me and after the warranty is over. Make sure you buy the second year warranty from Forest River, the dealer will probably try to get you to buy a extended warranty from them, take a fools advise and forget that. The second year warranty from Forest River is what you want to buy


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I'll remember second year FR warranty is recommended. We as well have owned Holiday Rambler, Starcraft, and Heartland 5th wheels. We are looking at 2013 Heritage Glen's for our next upgrade but this quality (i.e. Good,better, best) discussion is a question in our mind. Some have said more durable options change the comfort and appearance of the finish in/on the camper which naturally increases the price. We started looking at Silverbacks but find that once we saw the Heritage Glen we keep comparing others to them so I'm pretty sure it's now just a question of when we're going to make the jump. We like the quality features offered, the floor plan, and the price is comparable or a little less than the Silverbacks.

I know I've read this question before but without seeing the answer before why isn't there a Heritage Glen section on the FR forum?
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Old 03-22-2017, 11:58 AM   #17
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I have a FR Class C 2401W that we bought in late Oct 2015. It is the best floor plan we have found for its class. Now, with that said I am afraid that this is going to be a chicken coup in the back of a barn in ten years. I am pretty handy when troubleshooting problems and was never too worried about swapping out parts for higher quality when they go bad. I was not prepared for the framework of this RV to fall apart just after the first oil change.
We do clean our RV after every short trip to try and keep it new looking.We just got back from a four day trip and found the faux wood trim below the fridge bulging from what appears to be from the weight of the fridge? They do not use real wood in these. They take a 1/2 " plywood, cover it with an 1/8 " MBF product and then wrap it with a news paper thin paper film. I used to enjoy showing off the RV to people that showed an interest in it, but now I am embarrassed to have anyone inside the thing. I cant get anyone at FR to even call me back and tell me what real wood and stain to use in order to rebuild and match the crap they used.
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Old 03-22-2017, 12:09 PM   #18
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Real faux wood.....lol

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Originally Posted by DHC2124 View Post
I have a FR Class C 2401W that we bought in late Oct 2015. It is the best floor plan we have found for its class. Now, with that said I am afraid that this is going to be a chicken coup in the back of a barn in ten years. I am pretty handy when troubleshooting problems and was never too worried about swapping out parts for higher quality when they go bad. I was not prepared for the framework of this RV to fall apart just after the first oil change.
We do clean our RV after every short trip to try and keep it new looking.We just got back from a four day trip and found the faux wood trim below the fridge bulging from what appears to be from the weight of the fridge? They do not use real wood in these. They take a 1/2 " plywood, cover it with an 1/8 " MBF product and then wrap it with a news paper thin paper film. I used to enjoy showing off the RV to people that showed an interest in it, but now I am embarrassed to have anyone inside the thing. I cant get anyone at FR to even call me back and tell me what real wood and stain to use in order to rebuild and match the crap they used.
Not a problem actually. Take a piece of the crap wood to Lowes or Menards and match the stain yourself. You can get the polyurethane stain in quarter pint cans in about any shade you want.

Somehow, I cannot comprehend that engineered junk is cheaper than real wood, especially pine, but maybe it is. It is junk for sure.

Been my experience that no one at the factory likes calling back. Because I live fairly close to the Indiana factories, I just 'drop in' when I have an issue. In person always seems to work quite well....
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Old 03-22-2017, 03:56 PM   #19
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Just got a call back from Mike from FR. He is a nice guy and fully understands the issue. He is in a tough position as he did not design these things and it is all a matter of economics. I believe someone hit it on the head when they said the MFGs are trying to hit a price point for their product. If I had to do it over again, I might have bought a 7 or 8 year old RV for less money. The older unit design flaws would have come out in the wash and the problems that you would now be having would be more of swap out item such as stoves and microwaves. Live and learn.

Anyway, off to the wood smith store to get advice on how to match the wood colored paper and try to rebuild that section with real wood.

Thank you for the response and advice!
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Old 03-22-2017, 04:25 PM   #20
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You have to give credit where credit is due.... Hats off to those who can make paper look and act like real wood boards.....

Would have been simpler just to make it from real wood to begin with not 'faux' wood, but then 'faux' seems to be a good buzzword for cheap.

Lke the 'faux' fireplace thing is.....
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