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Old 01-27-2012, 08:41 PM   #1
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RV Back to Forest River For Repairs

Hi, Hope this is the correct form to post this. Our 2011 Forest River Flagstaff Micro Lite XLT 18RB has to go back to Forest River. Since we bought it last summer the floor has continued to get weaker. We took it back to the dealer at the end of December. It has to go back to Forest River for the repair .
The question I have has anyone else had to send their RV back to Forest River for repair. If so how long before you got it back and how well was the repair done.
Thanks,
Phil
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Old 01-27-2012, 09:00 PM   #2
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Forest River took our Rockwood ETC181 (same as your 18RB) back to the factory on Sept 29 and returned on Oct 28 2011. We had finished camping for season so told them needed it back before first snowfall (no hurry). Our TT was returned to modify the Murphy bed to make it more secure when down (stop auto rotate into storage mode). Our Murphy bed is now similar to yours. I'm interested in what your problem is with the floor? Our repair was done very well and many minor items corrected. How do you like your 18RB?
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Old 01-27-2012, 09:51 PM   #3
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Thanks for the reply and good to know Forest River came through for you. The floor had a little give in it when we first bought the RV as we walked on it continued to get worse. Now when you walk on it. It will sink down 2 to 3 inchs. I don't know what caused this neither does the dealer. I looked under the RV and the only cross support in the living area are under the table and at the bathroom door. I asked the dealer if it was suppose to have more cross supports. He said he didn't know.
We really enjoy the camper. The Murphy bed makes it seem like a much bigger RV. Other than the floor we are extermly happy with the RV. How do you like yours?
Phil
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Old 01-27-2012, 10:26 PM   #4
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We also bought the 2nd year warranty for $150 US. Have you done this as well? I have a soft spot in the floor just outside the bathroom door. It hasnt got worse. We did a 4900Km trip out to PEI on east coast and down thru Maine,New Hampshire,Vermont back into Quebec then home. Pulled thru White Mountains without problems. Our trip was in Sept so very rainy. The jalousie windows worked great. But if you cant go outside it gets cramped as only dinnete. What type of TV are you using? Took ours on CAT scales and with about 12 gal of fresh water trailer weighed 3338 with 457 on tongue.
My TT is stored on farm. Last trip to check it noticed snow inside the window near dinnete. I think there is gap between plastic window and the frame. Do you have rubber gasket around windows?? Overall really like the trailer.
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Old 01-28-2012, 08:43 AM   #5
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Phil and Roy,
Are you responsible for towing your trailers to the factory and for the pickup when its done?

I always wondered that and its just out of curiosity really.
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Old 01-28-2012, 09:06 AM   #6
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I left the trailer at the dealer and FR used a hauling company (3rd party I think) to pull the trailer to the factory and back. No charge to me. They have a separate factory for warranty repairs. I made a list of all problems and they fixed them all and then some not on my list. Very satisfied that FR takes ownership of problems.
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Old 01-28-2012, 11:19 AM   #7
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Yes we bought the 2nd year warranty for $150. However I asked the dealer about waiting till after this year camping season to send the RV back. He said the 2nd year warranty wouldn't cover what I needed done. I thought the 2nd year warranty extended the 1st year and covered everything. The dealer said a few things weren't covered by the 2nd year warranty. I'm not sure about the jalousie windows having a seal. We were at the NC outerbanks in the early spring and were in a huge thunderstorm. I checked all the RV and the windows afterwards and could find no sign of a leak. I would check the windows but the camper is at the dealers. When we go to the dealers to get our personal stuff out of the RV for the trip to Forest River I'll check the windows and post what I find.
I'm glad you enjoyed your 4900Km trip it must have really been fun. We tow with a V6 Dodge Dakota 4 wheel drive pickup. It tows the camper well. We've pulled it in the mountains of NC with no problems. What do you tow with?
Scott the dealer said Forest River would pickup our RV and return it to them when the repairs were finished. I don't know if it will be a hauling company (3rd party) as they used with Roy or Forest River. The only thing about my repair is the dealer said Forest River said it could take up to 2 months to complete the repair. Which means I'll miss part of spring camping but I'd rather them not rush the reapir.
Phil
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Old 01-28-2012, 11:29 AM   #8
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Thanks guys. Its nice that they pickup and deliver. Good luck with the repairs, Phil.
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Old 01-28-2012, 11:34 AM   #9
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I've had mine in before and they like to schedule the repair so they can get it in and out. they also don't want to have the trailers sitting around taking up space. I would be in contact with Forest River and not take the dealers word for it. I will PM you the contact info. the reason for the 2 months might have more to do with the dealer getting a transporter. the guys at the service department are awesome and really do a great job. being close to the factory I use them for any warranty work, as my dealer was the worst for anything service related. they no longer sell FR products.
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Old 01-28-2012, 11:57 AM   #10
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Thanks Tentcamper for the contact info. I think I might give Forest River a call next week. According to my dealer Forest River is sending someone to pickup the camper but we both know dealers say alot. I thought the length of the repair could be because they may have to take the RV body off the frame to do the repair. What warranty work did you have done?
Thanks,
Phil
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