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Old 04-15-2012, 06:45 PM   #1
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RV Wholesalers and Forest River Warranty

Anyone have recent RVW warranty experience this year?

We purchased our first TT from them last June and have some minor warrenty work that needs to be completed and to me (and perhaps I'm too anxious), having to "wait" for progress and response for over a month is grinding, especially when RVW has been lathargic in returning messages and emails into them.

During the sales process, the warranty questions were answered with the typical responses- touting their independant network and stating all I had to do was to obtain an estimate, list the problems and send them some photos and RV Wholesalers would do the rest. I've done that and been "on hold" ever since. Phone calls go directly to Voice Mail and I only get an occaisional "still working / holding / waiting on Forest River" as a response.

Is this typical? Again, it's been over a month since we originally sent in the required documentation to them.

Maybe an issue with Forest River?

Feedback appreciated.

Thanks.
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Old 04-20-2012, 07:51 PM   #2
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UPDATE TO POSTING: This week, I called 2 more times to RV Wholesalers "Warranty Department", left messages, no response. Send emails- no response.

Finally called RVW Business Manager who stated that he had (again) forwarded my emails to both the owner of the business (David Durnell) and Warrenty Department for some help.

Holding Breath....turning purple
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Old 04-20-2012, 08:33 PM   #3
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Bought my tt from them last year. Had warranty issues last fall. After going through rvw website to schedule warranty work and not getting satisfactory feedback, I just did it on my own. I called several service places locally and found one that was an authorized forest river warranty centers. Also called forest river directly and got information and approval from them. It all worked out fine. Rvw is not good for when you need someone to answer the phone or return calls. They just don't make or have the time.
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Old 04-21-2012, 04:30 PM   #4
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Quote:
Originally Posted by pmahoney
Anyone have recent RVW warranty experience this year?

We purchased our first TT from them last June and have some minor warrenty work that needs to be completed and to me (and perhaps I'm too anxious), having to "wait" for progress and response for over a month is grinding, especially when RVW has been lathargic in returning messages and emails into them.

During the sales process, the warranty questions were answered with the typical responses- touting their independant network and stating all I had to do was to obtain an estimate, list the problems and send them some photos and RV Wholesalers would do the rest. I've done that and been "on hold" ever since. Phone calls go directly to Voice Mail and I only get an occaisional "still working / holding / waiting on Forest River" as a response.

Is this typical? Again, it's been over a month since we originally sent in the required documentation to them.

Maybe an issue with Forest River?

Feedback appreciated.

Thanks.
We also purchased our TT from RVWholesalers. We also had warranty work that needed to be taken care of. We dealt with FR directly, and all our work was completed satisfactory. I would contact FR directly about your warranty issues. Don't wait too long, unless you have the 2 year warranty, your time is almost at the 1 year anniversary. Good luck with everything!
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Old 04-24-2012, 09:46 PM   #5
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I am in a similar boat! I was thinking of purchasing from RV Wholesalers but we decided to purchase close to home in California for dealer support. We also wanted to support local business. We purchased our 2012 Rockwood 2703SS for Best RV in Turlock Ca. We have not even had a phone call returned by Best RV. Boy do my wife and I feel foolish. I am willing to fix the small items myself, however the large slide that contains the sofa, fridge and range did not work from the day we brought it home. We purchased the trailer on the first Saturday in February, returned to Best Rv on Sunday. The service guys worked on the trailer on Sunday to my surprise and pleasure, however they did not repair it and I could never arrange repair with them. On March 6th I contacted Greg at Rockwood and he assisted us. The trailer has been in the shop at Nelson's RV near our home. They have been great however getting assistance and parts has been difficult. I understand this is a new slide system from Lippert Components. As of today if Nelsons's did not receive parts they are pulling our trailer out of the shop. When parts arrive,they will return us to the bottom of the to be repaired pile. Since this is becoming the busy season I am quickly becoming dis heartened! I wish you well, we are not alone. Good Luck.

Bill and Rosie Hall Vacaville Ca.
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Old 04-25-2012, 09:29 AM   #6
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when it comes to price
you pay now.or you pay later
dealer has to make profit somewhere and after sales nonsupport is the easiest place to cut
we bought close to home for just that reason and our after the sale service has been great
purchased 2009 holiday rambler and current unit from boatnrv in rockwood tn 20 miles down the road.
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Old 04-25-2012, 10:01 AM   #7
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I always wonder why people buy from outfits like RVW.
There are lots of great dealerships that offer similar prices on the campers, but also treat the buyer with respect.
Sure, it is "easy" to buy from the ones who advertise the most, but 'easy' isn't always the way to go.
When we bought ours, it took a bit of searching on the internet to find a good dealer with a good price, but that was part of the fun of buying a new camper.
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Old 04-25-2012, 10:06 AM   #8
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I had no problems with getting a fix thru RVW. I did the online ticket thing, sent the quote, got permission to procede, had it fixed and was reimbursed. No problem.
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Old 04-25-2012, 10:29 AM   #9
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Quote:
Originally Posted by crocus View Post
I always wonder why people buy from outfits like RVW.
There are lots of great dealerships that offer similar prices on the campers, but also treat the buyer with respect.
this is not true on the West Coast. no dealer out here has similar prices to RVW or RVDirect, not even close.
why else are many of us willing to drive a couple of thousand miles to get those prices. it's because there is a huge difference in prices between here and the Midwest.
i did not buy from either of them but i did buy from a dealer in Chicago and FR got me hooked up with local dealers for warranty work.
never had an issue.
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Old 04-25-2012, 12:44 PM   #10
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bikendan, I suppose it is because you are so far away from the discounters. The dealers in the midwest know people have the option, so they are more flexible on price.
I guess my reference to the dealer treating the buyer with respect was more a general comment than specifically to do with warranty.
Even if I had bought my fifth from the nearest dealer, I would have fixed all of my minor warranty issues myself. Dealing directly with FR is light years faster than getting any dealer to fix things.
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