Thread Tools Display Modes
Old 10-26-2012, 05:20 PM   #1
Senior Member
Join Date: Jan 2012
Posts: 553
See what happens when you get rambunctious!

Over on the Crossroads RV forum, there was quite the lively thread about Thor/Crossroads reducing the warranty from 2 years to 1 year. Over 27 pages!

When senior management and cheerleaders tried to get everyone to drink the cool-aid that 1 was better than 2, it devolved into calling them on their BS and calling for people to go out and tell people to boycott the brand.

Now the forum is shut down for "maintenance".


crasher is offline   Reply With Quote
Old 10-26-2012, 08:04 PM   #2
Senior Member
DDC's Avatar
Join Date: Sep 2011
Location: Komoka Ontario
Posts: 2,518
You mean people did not believe that one year is better than two.

"Well that didn't go as expected"
2015 Chev 2500HD Highcountry Duramax
Cedar Creek Silverback 33IK
Donald&Casey cairn terrier
Rest in Peace Mary my darling wife.
Scottish by birth Canadian by time.
DDC is offline   Reply With Quote
Old 10-26-2012, 09:10 PM   #3
Senior Member
mike54's Avatar
Join Date: May 2011
Location: Crystal lake,IL
Posts: 248
I know some crossroads owners from that forum and they were ready to trade in their older crossraods rvs on a new crossroads rv they are now thinking becoming S.O.B.s (some other brand) because of the warranty change and other changes being made at Crossroads.
Mike & Marsha
2011 Signature Ultra Lite 8319SS
2005 Dodge Ram 3500 5.9 cummins diesel
mike54 is offline   Reply With Quote
Old 10-26-2012, 10:25 PM   #4
Senior Member
Fire Instructor's Avatar
Join Date: Jul 2010
Location: Upstate (Albany Area) NY
Posts: 772
If they are going to reduce the price, two MAY be better than one! I never used the second year (which I paid extra for) on either of my previous two units, and my current, I didn't buy it, and not only didn't I need it, my ONLY warranty repair that was needed in the FIRST year, was a broken hinge on the water heater outside door, which was caught during the delivery inspection.
Fire Instructor

2014 RAM 2500 Laramie 4x4 Quad Cab w/Cummins Turbo Diesel, 2009 Rockwood 2607, and 3 'yaks!
300W of Suntech Solar, a Rogue MPT-3024 Controller, and a Xantrex PW2000 Inverter
Fire Instructor is offline   Reply With Quote
Old 10-27-2012, 10:32 AM   #5
Senior Member
Join Date: Jan 2012
Posts: 553
Well I think you all would agree it's far better to have something and not need it, than the opposite.

I've had good luck with my Crossroads and had 1 fairly positive warranty claim. It was only positive in my favor because my dealer is a bumbling idiot, and not because Crossroads is overly generous.

Most on the forum are suspecting that quality has gone way down, and claims are way up, so the change is a cost cutting measure. Surely it's not for marketing!
crasher is offline   Reply With Quote
Old 10-31-2012, 09:06 PM   #6
Senior Member
Join Date: Sep 2012
Location: Walkertown, NC
Posts: 335
As a former CR owner I can tell you from first hand experience, two years is much better than one. We owned our Cruiser for 22 months (over 24,000 miles and near 300 nights camping) and it was in the shop over 8 months total, the last repair bill was $2,850 in month 22. Fortunately it was all covered by the 2-yr warranty. We traded it on a Sandpiper 356RL and was very happy to pay the $250 for the second year warranty. Just finished a 3,000 mile trip over 3 weeks and so far no problems with the unit. All units will break, some sooner and more often than others; so for us when the 2nd year expires we will be looking for some type extended warranty plan.

Sirsea is offline   Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

» Featured Campgrounds

Reviews provided by is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.

Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 11:29 AM.