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Old 10-26-2012, 05:20 PM   #1
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See what happens when you get rambunctious!

Over on the Crossroads RV forum, there was quite the lively thread about Thor/Crossroads reducing the warranty from 2 years to 1 year. Over 27 pages!

When senior management and cheerleaders tried to get everyone to drink the cool-aid that 1 was better than 2, it devolved into calling them on their BS and calling for people to go out and tell people to boycott the brand.

Now the forum is shut down for "maintenance".


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Old 10-26-2012, 08:04 PM   #2
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You mean people did not believe that one year is better than two.

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Old 10-26-2012, 09:10 PM   #3
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I know some crossroads owners from that forum and they were ready to trade in their older crossraods rvs on a new crossroads rv they are now thinking becoming S.O.B.s (some other brand) because of the warranty change and other changes being made at Crossroads.
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Old 10-26-2012, 10:25 PM   #4
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If they are going to reduce the price, two MAY be better than one! I never used the second year (which I paid extra for) on either of my previous two units, and my current, I didn't buy it, and not only didn't I need it, my ONLY warranty repair that was needed in the FIRST year, was a broken hinge on the water heater outside door, which was caught during the delivery inspection.
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Old 10-27-2012, 10:32 AM   #5
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Well I think you all would agree it's far better to have something and not need it, than the opposite.

I've had good luck with my Crossroads and had 1 fairly positive warranty claim. It was only positive in my favor because my dealer is a bumbling idiot, and not because Crossroads is overly generous.

Most on the forum are suspecting that quality has gone way down, and claims are way up, so the change is a cost cutting measure. Surely it's not for marketing!
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Old 10-31-2012, 09:06 PM   #6
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As a former CR owner I can tell you from first hand experience, two years is much better than one. We owned our Cruiser for 22 months (over 24,000 miles and near 300 nights camping) and it was in the shop over 8 months total, the last repair bill was $2,850 in month 22. Fortunately it was all covered by the 2-yr warranty. We traded it on a Sandpiper 356RL and was very happy to pay the $250 for the second year warranty. Just finished a 3,000 mile trip over 3 weeks and so far no problems with the unit. All units will break, some sooner and more often than others; so for us when the 2nd year expires we will be looking for some type extended warranty plan.

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