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Old 09-09-2016, 01:07 PM   #11
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Sorry to hear about your floor. The Rockwood factory has done a number of major repairs to my trailers the past few years, all with excellent outcomes.

If you need address and contact info, please PM me.
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Old 09-09-2016, 03:43 PM   #12
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I have contacts; the work has already been done and we're over the moon happy with the factory.
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2006 Dodge Ram 2500 5.9L Cummins Turbodiesel 4x4; 2012 Ford Escape 4x4. 3 very pampered cats.
Days camped: 2011: 61; 2012: 66 Days; 2013: 69;2014: 68 2015: 90 Days camped 2016: 34
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Old 09-19-2016, 07:58 AM   #13
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Good morning, I'm looking for a good factory parts phone number and/or email.. My 2013 Prime Time Tracer is in the shop and they can't seem to get a call back from the factory.. We are looking for several factory parts.. Thanks..

Keith Evans
Jimkeithevans@gmail.com
(281) 773-3770, call or text
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Old 09-19-2016, 11:03 AM   #14
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Quote:
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I have contacts; the work has already been done and we're over the moon happy with the factory.
This is excellent news... we also have a 2012 and have noticed some soft spots. Not bad enough to worry about yet, but perhaps we should contact the factory anyway.
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2012 Rockwood Ultra-Lite 2701SS > ProPride 3P 1400 > 2013 F150 FX4 SC EB LB max tow 3.73s
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Old 09-19-2016, 12:51 PM   #15
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I would not delay 8n call8ng the factory. They fixed ours, but I know there are some on here with 2009 models that they've refused to repair. I'm not sure what their "cutoff" is in terms of how old a unit is, etc.
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2012 Rockwood 8293RKSS
2006 Dodge Ram 2500 5.9L Cummins Turbodiesel 4x4; 2012 Ford Escape 4x4. 3 very pampered cats.
Days camped: 2011: 61; 2012: 66 Days; 2013: 69;2014: 68 2015: 90 Days camped 2016: 34
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Old 09-19-2016, 12:58 PM   #16
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Jk Evans - I'm sending you a text
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2012 Rockwood 8293RKSS
2006 Dodge Ram 2500 5.9L Cummins Turbodiesel 4x4; 2012 Ford Escape 4x4. 3 very pampered cats.
Days camped: 2011: 61; 2012: 66 Days; 2013: 69;2014: 68 2015: 90 Days camped 2016: 34
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Old 09-28-2016, 09:00 PM   #17
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I have contacts; the work has already been done and we're over the moon happy with the factory.
We are having the same problem with our new camper. How long did it take to complete the repairs?
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Old 09-28-2016, 09:17 PM   #18
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It took four days.
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2012 Rockwood 8293RKSS
2006 Dodge Ram 2500 5.9L Cummins Turbodiesel 4x4; 2012 Ford Escape 4x4. 3 very pampered cats.
Days camped: 2011: 61; 2012: 66 Days; 2013: 69;2014: 68 2015: 90 Days camped 2016: 34
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