So happy with Forest River right now!
We have a 2012 Rockwood Signature Ultra Lite. We love this unit, and have made quite a few "creature comfort" mods. It is perfect for the two of us. But last fall, I noticed the floor getting spongy in places. And this year it's bad - it has squeaks and obvious places where the foam core under the thin plywood has failed. There are areas of the floor I will avoid walking across. The sponginess runs all the way from the kitchen to the bathroom. Photo shows blue tape where the soft spots are.
I remembered reading on these forums to contact Forest River. So I did. I explained everything in detail, sent the same photo to them, etc. What could it hurt, right? Either they step up to the plate and stand behind their product, or they don't. It took a while, with numerous e-mails and phone calls back and forth, but in the end, they have agreed to REPLACE THE ENTIRE FLOOR FREE OF CHARGE! All we have to do is get it to the factory. Since we're only 5 hours away, that shouldn't be a huge undertaking.
I KNEW we made the right choice 5 years ago to go with Forest River!!
2012 Rockwood 8293RKSS
2006 Dodge Ram 2500 5.9L Cummins Turbodiesel 4x4; 2012 Ford Escape 4x4. 3 very pampered cats.
Days camped: 2011: 61; 2012: 66 Days; 2013: 69;2014: 68 2015: 90 Days camped 2016: 34