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Old 11-13-2013, 07:16 PM   #1
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(Solved) We need help.........ASAP

Jim and I bought a FR Fifth Wheel Salem Hemisphere Lite 286RLT 10-26-2013 Paid Cash, Paid Off. Ours.

We noticed the dealership's website shows our Fifth Wheel is still Sales Pending. We need to replace the 7 way plug because the one that came with the FW will not stay in the truck receptical (sp). We drove 250+ miles home from the dealership without lights. We didn't know the plug had come undone.

We called the dealership several times, was told they were busy or away from the their offices and still no return calls. Then we called Forest River and they told us our FW is still showing in their inventory. The dealership has to remove it from their website and let FR know it was sold before any warranty work can be done. Please help.

We will be going on a 10 day trip in 7 days so we will have to pay out of pocket for the 7 way plug ( 30.00 to 50.00) and replace it ourselves according to FR Service Dept. I sure hope this doesn't void the warranty.

If I need to give the name of the dealership I will but only to someone that I know will actually be able to help. I hate to ruin a business's name.

Thanks..............
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Old 11-13-2013, 07:24 PM   #2
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If your plug will not stay in the truck receptacle, I would look to the problem being with your truck's receptacle and not your trailer plug. The lid to your truck's receptacle should push down onto the trailer plug and lock it into place. I would suspect the receptacle is the culprit and not the plug.
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Old 11-13-2013, 07:35 PM   #3
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First things first, at least for our Sunseeker class C, FR has been great to work with.

Here's what I would do...

Verify that the post above isn't the real problem - that makes sense...

But if it is the fifth wheel...

Call back FR only to get the name / e-mail of the FR warranty rep for your line. Somebody may come along here & post it.

E-mail them. Include an explanation of what you're having done, why, the urgency of your vacation, include a picture if the plug is defective in some way, etc. Ask them to respond in writing that it won't affect your warranty (I would bet close to my last dollar that it won't). Tell them the $30 - $50 estimate. Ask if they would cover it under warranty & send you a reimbursement check.

At the end of the day, I'd pay out of pocket the $30 - $50 so as not to ruin the vacation (although it sounds like you're worried about voiding the warranty vs the money which I get).

Basically I'd just skirt the dealer since they ain't exactly gettin it done.

And, by the way, assuming you've given the dealer ample opportunity to make it right, I wouldn't think twice about outing them from the perspective of service after the sale.
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Old 11-13-2013, 07:35 PM   #4
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X2 on what AquaMan said. Sounds like a truck issue.
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Old 11-13-2013, 08:33 PM   #5
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Originally Posted by mkford1953 View Post
?......... Then we called Forest River and they told us our FW is still showing in their inventory. The dealership has to remove it from their website and let FR know it was sold before any warranty work can be done. Please help. ..............
I would think scanning or faxing a copy of your invoice would eliminate any doubt in FR's mind. Beyond that, $30-50 in out-pocket expense to straighten out anything RV related should be taken in stride, we've all done it. Get 'er done and have a safe, happy vacation.
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Old 11-13-2013, 08:46 PM   #6
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X2 on what AquaMan said. Sounds like a truck issue.
x3 Sounds like the truck plug...... does the cover door spring shut??? My spring went bad on the cover door & the plug would work out .......Went To a trailer store & bought a new one for about $6-$8.

You trailer plug is probably fine !!!!!!

Good Luck....
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Old 11-13-2013, 08:52 PM   #7
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If the plug fell out and was dragged on the road, it's junk and both the plug and the receptacle should be replace. Not a warranty problem. Sorry to say, but that's an "Operator Error".
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Old 11-13-2013, 09:26 PM   #8
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Quote:
Originally Posted by AquaMan View Post
If your plug will not stay in the truck receptacle, I would look to the problem being with your truck's receptacle and not your trailer plug. The lid to your truck's receptacle should push down onto the trailer plug and lock it into place. I would suspect the receptacle is the culprit and not the plug.
Jim decided to have the dealership take the truck next door to have them mount FW hitch with receptacle in the bed. When we left the lot it fell out without us knowing. We were several miles from home and realized we needed a 50 to 30 amp plug. That's when we noticed the lights weren't working. He found the plug laying in the bed of the truck. Pushed the plug back in and it fell out again. It has a catch/lock that should latch on to the plug but it kept falling out. He found a piece of wire and tied it as tight as he could so we could get the FW home. Once we got home he tried the truck receptacle and it fell out of it too. So it was not the truck receptacle.

We have a 24' TT that has gone from New Mexico to South Dakota and back to Houston without any problems. This is our 4th RV so we know it is not the receptacle.
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Old 11-13-2013, 09:30 PM   #9
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X4. Closely examine the plug and receptacle. Would be a shame for you to go to all this trouble and aggrevation only to find out there is a broken spring, tap, or the plug is simply not going in the receptacle far enough to latch. My Flagstaff 5er plug slipped easily into the plug in our Dodge. Now the plug on our Sandpiper has to be wiggled and pushed hard to get it fully seated in the plug in our Duramax. I actually have to double check to insure the plug is in far enough for the receptacle cap to fully latch down on the plug. Also, on both my rigs I have also taken a velcro strap and wrapped about the plug and receptacle latch to insure it does not come unlatched.
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Old 11-13-2013, 09:31 PM   #10
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Quote:
Originally Posted by paulmlac View Post
First things first, at least for our Sunseeker class C, FR has been great to work with.

Here's what I would do...

Verify that the post above isn't the real problem - that makes sense...

But if it is the fifth wheel...

Call back FR only to get the name / e-mail of the FR warranty rep for your line. Somebody may come along here & post it.

E-mail them. Include an explanation of what you're having done, why, the urgency of your vacation, include a picture if the plug is defective in some way, etc. Ask them to respond in writing that it won't affect your warranty (I would bet close to my last dollar that it won't). Tell them the $30 - $50 estimate. Ask if they would cover it under warranty & send you a reimbursement check.

At the end of the day, I'd pay out of pocket the $30 - $50 so as not to ruin the vacation (although it sounds like you're worried about voiding the warranty vs the money which I get).

Basically I'd just skirt the dealer since they ain't exactly gettin it done.

And, by the way, assuming you've given the dealer ample opportunity to make it right, I wouldn't think twice about outing them from the perspective of service after the sale.
We called a dealership that sells/service FR and they have the 7 way plug in stock. Jim is going to pick it up tomorrow. Like you said it is not the money (would rather not have to spend our own) but the warranty. Service manager at DeMontrond RV in Houston was very nice and got back with Jim to let us know they had one.
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