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Old 09-15-2016, 10:55 AM   #1
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Thumbs up Some Customer Service Good News

We are new to the RV world and have two sides of the customer service issue working here. One is the RV dealer who is working to order a stab jack and motor and the other was something that I managed on my own. We have outdoor speakers and one of them started to get very scratchy. I emailed our Ultra Light representative at FR, sent her the last 7 of our VIN and a picture of the offending speaker. They confirmed our warranty status and mailed a replacement speaker within 7 days.

I call that not bad.

Marty
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Old 09-15-2016, 11:36 AM   #2
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Always nice to hear a good report, no matter how rare they are!
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Old 09-15-2016, 11:38 AM   #3
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Good news!
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Old 09-15-2016, 11:47 AM   #4
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Glad FR took care of so quickly.

Did you ask the FR rep about the status of the jack and motor while you were at it?
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Old 09-15-2016, 12:10 PM   #5
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We had great service from FR parts department! Ruby Gonzalez We had to replace a lot of outside trim and lights due accident damage. They were most accommodating. We did not have a warrentee and paid for everything, but they treated us like I wanted to be treated. They could have told us to go through a dealer, which is another layer of bureaucracy. Shipping time was slow, but they had to pull parts off the line she told us. Thanks to them we are on the road again and looking good!
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Old 09-15-2016, 12:16 PM   #6
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I'll add my 5 cents worth. Had an issue with our 30amp power cable
not getting power. We were in a CG near Benson, AZ. Asked the CG
what they would recommend. They recommended an RV Mobile Mechanic
authorized to work on FR products. Called him. Was there the next day and fixed me up. It was a warranty issue. One of the 3 wires in the female connector the screw was striped & should have been replaced at the factory. Anyways FR sent out a new part & the mechanic fixed me up.
In the meantime I ran the trailer off an extension cord. Total downtime
was about 2 days. Ours is a 2012 Rockwood MiniLite 2304.
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Old 09-15-2016, 03:15 PM   #7
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I am certainly glad to hear you had good service help from FR because I certainly did not. And to quote the message " You will have to talk toa dealer". I was Not asking for warranty anything but help getting new slide seals for our newly purchased used Lex 265.
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Old 09-19-2016, 06:29 AM   #8
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Quote:
Originally Posted by Bama Rambler View Post
Glad FR took care of so quickly.

Did you ask the FR rep about the status of the jack and motor while you were at it?
Bama,

Not yet. I plan on calling the dealer today to see what the status is on the part. I strongly suspect that they delayed ordering the part and if I would have asked FR about the status the response would have been something along the lines of "what part?"!!

Marty
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Old 09-19-2016, 03:30 PM   #9
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You're most likely right.
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Old 09-21-2016, 05:35 AM   #10
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I know this will be a silly question, but how do you actually speak to someone in FR customer service? I have not been able to use our Jenssen stereo surround sound system, or the TV in our new Forrester MH. Fuming on another trip looking at these pretty new electronics that are all show. I end up using my AT&T data on my ipad for entertainment. At least the refrig, stove and micro work so we can eat!
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