Splendide WDC1700XC washer dryer combo help

[Jeanny]

Hello everyone, hope I am posting in the right place. If not Admin please move thread. My splendide is running erratic and sometimes the pump works and sometimes NOT....I downloaded the manual and ran a test load as mentioned in it. On cycle 2 with the machine empty it ran through the whole cycle fine. Next with cloths in it advances to the drying cycle BUT clothes are warm and very wet. I called the tech helpline and was told it needed a new pump. My question is....if the pump is bad would it still pump out water SOMETIMES? I have been resetting it and stopping it after the Rinse and Spin cycle and hanging them up to dry......any and all input greatly appreciated.