I've been a TT Zone Pass member for two years. I walked away from an Outdoor World membership 10 years ago because of quality issues and lack of space because they'd sold everything to seasonal spots.
The facilities have been improved to level of OK. Not great, but not bad.
The reservation system sucks. Lifetime members can reserve early. So you may be planning on a trip and then when your reservation window opens find out that there's no room in the campground. Now you've paid for days you can't use and have to go pay for another campground where you want to go anyway.
The check in sucks squared. Give them your membership card at the gate and then go drive around. They don't know where spots are open (BULLPUCKY) and they don't know if there's any full hookup. You end up hauling a big rig through tight northeast campgrounds hunting for a spot. At sea pines you can end up running head on into a big rig coming the other way and end up having to back out. I've seen people drive by on a Friday night 4 or 5 times in search of an open spot that will fit their rig becasue first they hunted for full hookup (no luck, half the TT spots have no sewer), then they hunted for just 50 amp (no luck, half the TT spots are 30 only). Now they're hoping to just find one that they can fit in. Especially annoying when you see a pop up tent camper in a 50 amp big spot because they wanted full hookups.
Finally, the sales people have pi$$ed me off to the point that I'm fuming today. Last night I reserved an hour for them to give me a webinar sales pitch from 7-8 so I could find out what changes are coming. TT called me to tell me that there are changes, but I needed to have this meeting to find out what. I'm not a fan of high pressure sales tactics to begin with, but to be forced to sit through it to find out what will change with what I have...
So at 7:30, half an hour late the finally call me. And proceed to tell me all about the the company and history and how they make manufactured homes and vacation properties. I'm an RVer. I just want to know what's happening with my membership. So finally at 15 before 8 Interrupt and say I have until 8. Please tell me about my membership and the changes. He goes right back into vacation property spiel and the economy and I give him 5 more minutes and interrupt him again and tell him straight out, I don't care about this stuff and I want to know what my changes are and we only have ten minutes.
The bastich hung up on me. Disconnected the webinar and hung up the phone. So I'm waiting to hear from a supervisor today. Last night they offered to schedule another sales presentation for me.
I'm done. I will not be buying another zone pass. I'll pay the extra 300 or 400 hundred a year it will cost me to camp 30 days in a public campground before I deal with these slimeball used car style salespeople again.
I certainly will never commit to any kind of long term membership. There's a reason you can buy them out cheap online. Lots of people want out.