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Old 02-24-2015, 04:20 PM   #11
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Ash,


Really sorry to hear about your experience


Ford,


I agree! I WISH that the RV industry could become dealer regulated like the auto industry. Who knows, maybe in a few years...


Back to you Ash...


You may want to take a look at a couple of the national sellers RV Nation and RV Wholesalers have a pretty good rep and may well save you more than the cost of fuel to pick up your unit!


I know RV Nation gave us an amazing quote of a fully decked out Cedar Creek (have yet to have the time to go to a local dealer and see what their offer will be...more later )
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Old 02-24-2015, 04:26 PM   #12
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I had a rather insulting episode with my local dealer (the only Rockwood dealer in STL) back when I bought it. It culminated with us walking out on the negotiations. It was either that or slap the dog crap outta the smarmy salesman

Quite some times later (months) we got a postcard from that salesman. One of those "We are here to serve you" sales pitches. I sent him back a picture of my truck with my nice new ROO hitched to the back of it with a note saying "I'm good".

I would do the same when you buy one.

Tim
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Old 02-24-2015, 04:37 PM   #13
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Exclamation Poor FR Dealers

We bought a 2014 Solera in NC because the local FR dealer, McGeorge RV in Richmond, Va. did not carry them. When it came time for some warranty work they Refused because we did not buy it from them. I just do not understand the logic. Forrest River factory reps are great, just wish They could filter that down to their local reps.
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Old 02-24-2015, 04:48 PM   #14
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Quote:
Originally Posted by X96mnn View Post
Look in the bright side, you learned what they treat you like when you are trying to give you money, imagine how they would be if you have a problem.

Lot of salesmen have no clue what they are talking about, do not want an informed customer coming in and calling them on knowledge they gained from a forum.
I agree with X96mnn. You actually gained something positive from your negative experience.

Once I told a kid truck salesman he was going to get his dealership sued (slight exaggeration) because he was telling me a short/short Chevy truck would tow 10K lbs. - because the print on the receiver said the receiver would handle that much. Maybe I gave him a little education.
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Old 02-24-2015, 05:13 PM   #15
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Coming from automotive, motorcycle and industrial truck Mfg'ing...most of those companies have significantly improved relationships with dealers and customers...not all are where they need to be, but much better. Putting more emphasis on quality and dealer accountability.

The RV industry and dealers have a ways to go, on all fronts. We the customer need to keep driving home our expectations. Sales in RV's continue to grow and with the baby boomers getting into it in force...hopefully those expectations and the dollars that come with it will push the quality and dealer responsibility to higher levels.
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Old 02-24-2015, 07:52 PM   #16
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Last weekend we went to a dealership which is probably the largest chain in the country and was met after some time by the rudest person I think I have ever met. We walked out and went across the highway and had a completely different experience. The difference in the two was the first was a chain and the second was a single family owned dealership. Lesson learned. Stay away from the chains. The chains are over priced and hard to deal with while the smaller dealerships really want to sell you a camper. I have bought 3 campers from a smaller dealership and always got a fair deal. They sold out to a chain and have lost my business.
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Old 02-24-2015, 11:27 PM   #17
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If they are being stupid, you need to tell them.

As I get older, I get even more cranky. I say, if someone is being stupid or rude and obnoxious then they need to know about it. Therefore, I have NO problem telling them what kind of an ass they are being. Done it many times and I'm sure there will be many more. If I am not being treated well I make sure they know exactly how I feel about it and tell them to run along and fetch their manager because I'd like to talk to him about how I'm being treated.
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Old 03-06-2015, 01:23 PM   #18
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Originally Posted by Ford Idaho View Post
It is sad that FR the manufacture does not have more pull with the people who sell their units.
This is true, but I've also found it to be true that the people who sell the units have very little pull with FR.
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Old 03-06-2015, 01:33 PM   #19
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This is all just a sign of the times. Very sad.
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Old 03-08-2015, 11:37 AM   #20
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Last yr we were looking for a new Columbus & looked at dealers from Fla to southern Ind. We met a few nice salesmen but soon discovered that 99.9% did not know about, or did not follow any RV forums or RV FB groups. This meant we were much more knowledgeable about the RVs than were the salesman. This fact was very disappointing but it sure made it easy to distinguish between the truth, BS & outright lies.
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