Originally Posted by johnsent
Just back from our first weeklong trip with our new 2015 Rockwood purchased from Camping World. Had a few issues that need to be fixed before we can use again (brakes, etc.).
Called Camping World yesterday and was told the earliest I can bring it in is July 13 after which it will be 3 - 5 weeks before warranty work will be done.
I find 2 months for warranty to be way too long. Anyone else have to wait like this? Is it the norm for the industry?
Sorry to tell you that during the camping season this is very normal, as most if not all service locations do not have enough people on staff during the season, as this is because this camper thing will all love is so very SEASONAL, so as not to have to try and hire and fire staff all year long, most locations have the staff they can afford during the slow time, to carry over to the fast time, and hope they can make most people happy, but they all know they can not make everyone happy.
Also very sorry your had issues with your new camper but this also is normal.