I hope this doesn't sound like another rant, in general we have been very happy with our Salem Hemisphere Lite 302FK and with our dealers service department. We purchased it in July of '15, in August we were spraying conditioner on the slide seals when I noticed some unusual wear on one upper corner of the wiper seal. We took it to the dealer in Sept. (was the earliest appointment) and the service manager said it looked to have been installed improperly, but the extended warranty we purchased from Forest River doesn't cover the seals but gave me a # to call thinking that they may cover it anyway since it was less than a month out of the original warranty when we caught it and was installed improperly. Here is where the trouble starts, I call and get forwarded to someone but get voice mail so I left a message, no reply. I call again get forwarded to someone else, get a voice mail, leave a message, no reply. I call the service manager for a different contact #, he finds one, I call, get forwarded to an actual person. I tell him my situation and that the service manager had pictures so he gives me his email address to send the pictures to and tells me he will contact me and the service manager when he looks into it. A few days go by and we hear nothing. I try calling again twice got absolutely no answer or voicemail. I send him an email asking what he found out still no reply. I finally called a 3rd time got his voice mail and left a message, still no reply. I want to state again I'm not here run Forest River down, I'm hoping someone could help me with some contact information for someone who will actually respond to me. If the gentleman I spoke with had told me that they won't cover it I wouldn't be happy but I also wouldn't post about it, if we had caught it a couple weeks earlier it would be a non issue, so we live and learn. I just feel that actually responding shouldn't be asking too much. Sorry for the extremely long post.