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Old 07-25-2016, 08:21 AM   #1
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Warranty issues

We took delivery of new 2016 264l on June 17. Left for vacation on June 23. After driving 500 miles got to destination and started setting up had issues with doors not opening then not shutting and locking. Went to make dinette into bed for grandson. Table was 1 1/2 Inches too narrow. Sink drain gasket not installed correctly and leaked water into drawer below. Took it into dealer upon return with list of 11 items before we got home. Took trailer out for 2nd trip over weekend, oven pilot light wouldn't stay lit, water heater wouldn't work on LP. Got home, went to clean it up and the slide won't extend. Fuse is good and power to the motor. Can not manually extend slide. Trailer is back to dealer, we were told that this manufacturer and trailer had great reviews, now that I have a list of almost 20 warranty items I would hate to see what is considered bad. Can't get return calls from dealership or FR. Does anyone have customer service anymore? I am paying for a trailer that I can not use.
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Old 07-25-2016, 10:27 AM   #2
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This is the worst time of the year to get any kind of service work done, especially warranty work. Non-warranty work pretty much gets priority, it's all about $$$.
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Old 07-25-2016, 10:38 AM   #3
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Did you try the furnace? Sounds like an LP issue. I'll would go back to the dealer and NICELY say "please, for now just fix the slid so I can use it. We'll worry about the rest in fall". Hopefully they'll understand.
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Old 07-25-2016, 07:42 PM   #4
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Did you try the furnace? Sounds like an LP issue. I'll would go back to the dealer and NICELY say "please, for now just fix the slid so I can use it. We'll worry about the rest in fall". Hopefully they'll understand.
Yes, the furnace works great. We did speak with service/warranty writer at the dealership. He said that he had a list of 11 items prior to our purchase that they had made when the took delivery. Not sure why these weren't fixed then. We did tell them that if they could get the slide, oven and water heater fixed we are willing to wait on everything else. I am just frustrated and looking for ideas on how to deal with everyone involved. I have not yelled at anyone and have tried to be civil and patient with everyone.
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