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Old 04-15-2016, 01:42 PM   #11
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Plan a trip to Goshen for the International Rally in August. The FR repair teams come to your unit and do the repairs (usually free). This years is sold-out but there is a waiting list. They closed registration at 700 units and I believe that all spots filled in less than a week. Check it out here: Forest River Owners Group Website
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Old 04-15-2016, 01:59 PM   #12
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There is a recall on LCI power steps.
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Old 04-15-2016, 02:21 PM   #13
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We had a problem with our rear slide out last summer. Took to Mike Thompsons as well and explained we needed a quick turnaround because of another planned trip in 3 weeks. We authorized expedited shipping. The rep there rarely responded to our calls until our motor home was "ready" for pickup 2 weeks later. Alas when we got there to pick up, the interior was a mess and the slide was still broken; parts hadn't even been ordered. That's when I contacted FR customer service; they contacted Mike Thompsons; assured expedited delivery of the part and, amazingly, our vehicle was repaired and ready for pick up (repaired) in 2 days. All under warranty and shipping was not charged to us. The rep was nowhere to be found when we picked it up. FR also provided us with alternative warranty repair sites because we will NOT be returning to Mike Thompsons for service ever.
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Old 04-15-2016, 03:21 PM   #14
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We found a major problem while at the get together in Elkhart. FR arranged for our trailer to be picked up in Rochester, NY and taken back to the factory to be repaired. They had my TT for about 5 weeks and did a great job. They even went thru the unhit and repaired several other things that I did not even mention. Many KUDOS to FR.
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Old 04-15-2016, 06:44 PM   #15
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Marty,Same dealer crap out of WINDSOR LOCKS, CT,had to go to deal with Forest River directly the folks out in FR were top shelf bending over backwards helping out
[I]Forget the WINDSORS LOCKS,CT [COLOR="DimGray"]DIRTBAGS"
LOCOENGNR11 ("1"
WINDSOR LOCKS DIRTBAGS"0"
Stay tune more losses coming "DIRTBAGS
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Old 04-15-2016, 06:47 PM   #16
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Quote:
Originally Posted by dahagen View Post
I was a service center manager for two large electronic retailers for 20 years and here are a few tips if your warranty has expired. 1...Be polite. If you yell, threaten, curse, or demand anything, I will not help you. 2...Ask what the options are to get the repair at little or no cost. You may have to talk directly to the manufacturer. 3...Ask if there are any tech bulletins (not recalls) on the product. 4...Never say the problem existed from the day you bought the thing. I will say "Why didn't you notify me BEFORE the warranty expired. 5...If the word lawyer or lawsuit is mentioned we are done. Your lawyers can talk to the corporate lawyers.
Very sound advice from dahagen. If you're not getting satisfaction from your dealer (and we certainly hope and believe that most people are), you can contact the Warranty and Service department for your division. There are links to the contact information in my earlier post in this thread.

Are you going to get exactly what you want every time? No. But in most cases, the Forest River service reps are going to do whatever they can --within reason -- to assist you.
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Old 04-15-2016, 06:53 PM   #17
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Originally Posted by locoengnr11 View Post
Marty,Same dealer crap out of WINDSOR LOCKS, CT,had to go to deal with Forest River directly the folks out in FR were top shelf bending over backwards helping out
I'm glad to hear that you got the help that you needed from Forest River. Putting the issues with the dealer behind you and avoiding the caps, bold type, and name-calling will probably do wonders for your blood pressure.
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Old 04-15-2016, 08:09 PM   #18
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Quote:
Originally Posted by dahagen View Post
I was a service center manager for two large electronic retailers for 20 years and here are a few tips if your warranty has expired. 1...Be polite. If you yell, threaten, curse, or demand anything, I will not help you. 2...Ask what the options are to get the repair at little or no cost. You may have to talk directly to the manufacturer. 3...Ask if there are any tech bulletins (not recalls) on the product. 4...Never say the problem existed from the day you bought the thing. I will say "Why didn't you notify me BEFORE the warranty expired. 5...If the word lawyer or lawsuit is mentioned we are done. Your lawyers can talk to the corporate lawyers.
All great points. So far MT has had the RV for about 1.5 weeks. They just called for the first time last night and asked for my extended warranty info as they have the work order and are ready to proceed. I politely asked if FR was going to cover anything and he simply said "no" so I proceeded to give him the info needed and he said he would get back to me after contacting the EW company.

I have since sent a never nice not last night to FR via the service contact us link.

We shall see.
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Old 04-16-2016, 09:47 AM   #19
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I just re-read the original post. 3-year warranty?
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Old 04-16-2016, 10:10 AM   #20
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Does Georgetown even have a second year warranty?


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