Reply
 
Thread Tools Display Modes
Old 08-01-2019, 02:36 PM   #1
Junior Member
 
Join Date: Aug 2012
Location: Sacramento, CA
Posts: 15
Warranty Repair for SandPiper at any Forest River dealer?

Hi. I'm in northern California, and talking to a dealer in southern California. The coach is a SandPiper, and the dealer says I can get first warranty work done at any facility that does Forest River work.

Is this correct? Anyone have any experience?

Thanks
__________________

coachmen916 is offline   Reply With Quote
Old 08-01-2019, 03:37 PM   #2
Site Team
 
bikendan's Avatar
 
Join Date: Jan 2007
Location: Camano Island, Washington
Posts: 19,768
Quote:
Originally Posted by coachmen916 View Post
Hi. I'm in northern California, and talking to a dealer in southern California. The coach is a SandPiper, and the dealer says I can get first warranty work done at any facility that does Forest River work.

Is this correct? Anyone have any experience?

Thanks
That dealer isn't being truthful. Many dealers will refuse to do warranty work, on units they didn't sell.
This is a well known issue in the RV community.
My experience while living in California, was that a higher percentage of Cali dealers have this attitude, than other regions of the country.
I was told by 3 California Rockwood dealers, that they would refuse to do warranty work, if I bought any other dealer.
I did buy from a different dealer and FR found us 3 local dealers willing to do the warranty work. Or I could have used an independent RV shop or mobile RV tech. I just had to get pre-approval from FR and be willing to be reimbursed.
I think that if you called your local FR dealers, they'd tell you that they would probably refuse to do warranty work for you.
The RV Industry doesn't work like the Auto Industry. RV Dealers aren't required to do warranty work on units they didn't sell.
__________________

__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
Equalizer WDH
bikendan is offline   Reply With Quote
Old 08-01-2019, 03:38 PM   #3
Junior Member
 
Join Date: Aug 2012
Location: Sacramento, CA
Posts: 15
Ah thanks. I suspected that, but wanted some extra opinion.
coachmen916 is offline   Reply With Quote
Old 08-01-2019, 03:46 PM   #4
Site Team
 
bikendan's Avatar
 
Join Date: Jan 2007
Location: Camano Island, Washington
Posts: 19,768
I hope you have something different than your FJ Cruiser, to pull that Sandpiper!
By the way, native NorCaler. Lived in Sacto, Sonoma Valley and Napa Valley.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
Equalizer WDH
bikendan is offline   Reply With Quote
Old 08-01-2019, 03:50 PM   #5
Junior Member
 
Join Date: Aug 2012
Location: Sacramento, CA
Posts: 15
Yes Dan, all info is way out of date!

Hello from Sac
coachmen916 is offline   Reply With Quote
Old 08-02-2019, 05:13 PM   #6
Member
 
Join Date: Sep 2017
Posts: 57
Good luck with that !
Most dealers will first ask did you buy it here ? No you say ?
Well we only have time to work on what we sell .
Kwralph is offline   Reply With Quote
Old 08-02-2019, 05:24 PM   #7
Site Team
 
Flybob's Avatar
 
Join Date: Oct 2014
Posts: 10,424
Warranty work pays at a lower labor rate than most dealers charge for non warranty work. Warranty work especially at a dealer that did not sell the unit usually has the lowest priority.
__________________

2015 Freedom Express 248RBS
TV 2015 Silverado HD2500 Duramax
TST Tire Monitors
Honda 2000I + Companion
2 100W solar panels
Flybob is offline   Reply With Quote
Old 08-02-2019, 07:57 PM   #8
Junior Member
 
Join Date: Nov 2017
Location: Tucked into the woods
Posts: 29
Maybe forest river should require all dealers to work on any warranty repair. They are the ones to make this happen.
mikegernes is offline   Reply With Quote
Old 08-02-2019, 08:07 PM   #9
Site Team
 
bikendan's Avatar
 
Join Date: Jan 2007
Location: Camano Island, Washington
Posts: 19,768
Quote:
Originally Posted by mikegernes View Post
Maybe forest river should require all dealers to work on any warranty repair. They are the ones to make this happen.
As was said, RV Industry has very little in common with the Auto Industry. The only things they have in common is that they both sell things with wheels, at dealerships. Other than that, they couldn't be more different.
RV Dealers are independent businesses and none of the RV Manufacturers can force them to do this. They can strongly "recommend" that they do but that's about it. Even if they threatened to pull their brand, the RV dealer would just sign up with another brand.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
Equalizer WDH
bikendan is offline   Reply With Quote
Old 08-09-2019, 04:51 PM   #10
Dahagen
 
Join Date: Apr 2013
Location: Cascade Idaho
Posts: 391
Many independent RV repair shops do warranty repairs for most brands, and even on extended warranty work. My son works in a shop where they make their $$$ on repairs, not sales.
__________________

dahagen is offline   Reply With Quote
Reply

Tags
dealer, forest river, repair, sandpiper, warranty

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 02:01 AM.


×