Quote:
Right away we had a serious front window water leak.
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short of the window frame being broken, I would try to deal with that leak myself... probably needs some caulk applied?
Look at this from the dealer's point of view...
this is their busiest time of year, as opposed to the holidays... sales drive service, that meaning their service department is busy doing pre-delivery and post-delivery repairs to units that they have sold or are trying to sell. Many minor repairs are not-reimbursable as warranty repairs by FR, but need to be done anyway for customer relations.
Possibly if you had approached this dealership in December the response may have been different.
Chances are your selling dealer would have you drive up, drop the trailer for 2+ weeks, then when you return find the repair was not done properly.
But again, FIRST, I strongly suggest that you get familiar with and do minor repair work on your trailer. You will be happier and you will save time and frustration with non-performance from many, many dealers, whose crappy service stories we read about daily on this forum.
Good luck... post photos of your problem if necessary and get pointers from your fellow owners about fixing your problem.