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06-30-2016, 12:08 PM
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#1
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Member
Join Date: Aug 2015
Posts: 76
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Warranty Work
I am relatively new to camping. I have been to the local RV dealer twice where I made the purchase for warranty work. Each time it seems to be a long drawn out process with a lot of excuses. Short on help, must use mechanics for PDI's / they get priority (I don't believe I would have told that one), too much work, etc., etc.
It seems to be a 3 week process at minimum IF I stay on top of them.
My question is this.....Is this NORMAL?
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Camping Newbie
Savannah, Georgia
2016 Flagstaff V Lite WFKSS
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06-30-2016, 12:25 PM
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#2
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Senior Member
Join Date: Jan 2014
Location: Chantilly, VA
Posts: 1,075
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Quote:
Originally Posted by CaptainJohn
I am relatively new to camping. I have been to the local RV dealer twice where I made the purchase for warranty work. Each time it seems to be a long drawn out process with a lot of excuses. Short on help, must use mechanics for PDI's / they get priority (I don't believe I would have told that one), too much work, etc., etc.
It seems to be a 3 week process at minimum IF I stay on top of them.
My question is this.....Is this NORMAL?
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Three weeks is great for this time of year. What type of warranty work are you having done. IMHO, sometimes it is easier and faster to repair minor things myself when possible, even under warranty.
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Lee and Anne
2016 F250 2WD CC SB XLT 6.2 3,295 lb payload cap.
2014 Salem Hemisphere 282RK 8k lbs loaded, Equal-i-zer WDH, TST 507 TPMS
2021: 35 nights already booked so far
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06-30-2016, 12:34 PM
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#3
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Senior Member
Join Date: Nov 2013
Location: Whereever our Berkshire is Parked!
Posts: 7,082
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Quote:
Originally Posted by CaptainJohn
I am relatively new to camping. I have been to the local RV dealer twice where I made the purchase for warranty work. Each time it seems to be a long drawn out process with a lot of excuses. Short on help, must use mechanics for PDI's / they get priority (I don't believe I would have told that one), too much work, etc., etc.
It seems to be a 3 week process at minimum IF I stay on top of them.
My question is this.....Is this NORMAL?
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That's about right especially like TeamFour said, during the height of the camping season. Also, unless they are a really big operation that moves a lot of campers, it is very common to use the techs for the PDI (hey who knows RV operation any better?  )
So what's wrong? Lots of knowledgeable folks on the forum maybe we can help.
Also let us know what make/model of camper you have
__________________
Bob & Anne-Marie [BamaBob & 6 Actual]
| 2017 Berkshire XLT 43A with Ultrasteer Tag | Blue Ox Avail + KarGard II |
| SMI AF-1 Air Brake | 2016 Jeep Cherokee Overland TOAD | Pedego Bikes |
Nights Camped: 2013 - 24 • 2014 - 42 • 2015 - 56 • Jul 2016 - Fulltime •
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06-30-2016, 12:37 PM
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#4
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,796
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We always waited for the off season for warranty work.
But yea, sounds normal.
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Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.) 
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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06-30-2016, 12:44 PM
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#5
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Member
Join Date: Aug 2015
Posts: 76
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One of the AC units isn't working. Already replaced the unit on the 1st visit. Same issue.... Not cooling/making a "humming" sound. Would not shut off by using the on/off at the thermostat. Had to turn the breaker off.
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Camping Newbie
Savannah, Georgia
2016 Flagstaff V Lite WFKSS
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06-30-2016, 02:16 PM
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#6
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Senior Member
Join Date: Apr 2011
Location: Splendora, Texas
Posts: 1,314
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If I could get mine in for warranty work to the selling dealer in three weeks I would be happy. Never less then one month.
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07-01-2016, 12:18 AM
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#7
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Senior Member
Join Date: Mar 2016
Posts: 175
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Quote:
Originally Posted by CaptainJohn
One of the AC units isn't working. Already replaced the unit on the 1st visit. Same issue.... Not cooling/making a "humming" sound. Would not shut off by using the on/off at the thermostat. Had to turn the breaker off.
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We are having a similar issue. It is a little frustrating to have the main air condisioner out of the commission in the middle of the summer.
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07-01-2016, 08:52 PM
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#8
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Member
Join Date: Apr 2014
Location: Louisiana
Posts: 81
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Depends on the dealer. I have at excellent service and turnaround time with mine in Louisiana
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07-04-2016, 08:13 AM
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#9
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Senior Member
Join Date: Sep 2013
Location: TEXAS
Posts: 812
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Call the warranty director for your brand of Forest River product and explain the situation.
Since it is the air conditioner it should be covered under the ac manufacture warranty which just about any RV service center should be able to handle the warranty claim.
There is a slim chance that the problem could be from the wiring of the ac installation which would then be a Forest River warranty. Ask the warranty director is this were to be the case if they would cover the repair at a non Forest River product service center.
Good Luck,
__________________
2018 Berkshire XL 40B
Past RVs: National Pacifica 40', Kenworth T300 Toterhome, Jayco Class C 32'. American Eagle 40',
American Eagle 40', Bounder 38' tag axle
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07-04-2016, 05:29 PM
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#10
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Senior Member
Join Date: Apr 2014
Location: West Atlanta Metro
Posts: 1,235
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If it is a Dometic AC contact a local Dometic service center to have them remedy the problem. Service Locator
__________________
2014 Palomino Puma 25RS
2011 F-150 Super Crew XLT
Days camped in 2014 - 23 Camped 2015-47
Camped 2016-71, 2017-33, 2018-29 booked
KT4W
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07-04-2016, 05:42 PM
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#11
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Site Team
Join Date: Oct 2014
Posts: 15,294
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AC covered under the AC manufacturers warranty. Maybe you can find an authorized AC repair facility and avoid the dealer.
Quote:
Originally Posted by CaptainJohn
One of the AC units isn't working. Already replaced the unit on the 1st visit. Same issue.... Not cooling/making a "humming" sound. Would not shut off by using the on/off at the thermostat. Had to turn the breaker off.
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__________________
2015 Freedom Express 248RBS
TV 2015 Silverado HD2500 Duramax
TST Tire Monitors
Honda 2000I + Companion
2 100W solar panels
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07-04-2016, 07:03 PM
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#12
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Senior Member
Join Date: Dec 2014
Posts: 557
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Dometic sent a mobile tech to our house to replace our A/C. Done in less then ten days.
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07-04-2016, 07:16 PM
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#13
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Member
Join Date: Aug 2015
Posts: 76
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Ours is a Coleman Mann. We have two 15,000 BTU units. I wonder how long they will keep it without communicating? It's now in week 3. They haven't uodated me once. Pretty sad since it's the only game in town.
__________________
Camping Newbie
Savannah, Georgia
2016 Flagstaff V Lite WFKSS
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07-08-2016, 08:39 PM
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#14
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Member
Join Date: Aug 2015
Posts: 76
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Well, we got it back today. Replaced a control panel. Didn't get a lot of explanation and not sure what the control panel does.
Any thoughts?
__________________
Camping Newbie
Savannah, Georgia
2016 Flagstaff V Lite WFKSS
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07-08-2016, 11:27 PM
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#15
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Senior Member
Join Date: Mar 2016
Posts: 175
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I've had our new RV in three times for warranty issues. Every time the turnaround has been four days. 3 to 4 weeks is totally unacceptable.
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