Originally Posted by Mr Havercamp
I doubt Warren Buffet even knows that event exists. Also, I did not realize that event is free. It sure seems like I read in some threads about sign ups and credit card payments. Well whatever floats your boat.
800 people can attend to get "specials" out of who knows how many who purchased only to find out they were handed a multitude of manufacturing defects? How about the attendees whovare getting free fixes for work "out of warranty" giving up their spot to someone who needs "in warranty" work?
Heres some novel ideas. How about not making dealers jump through numerous hoops for approvals? How about shipping parts for warranty repairs in 4 days instead of 4 weeks? How about paying dealers what the work is worth?
The number of buyers with problems caused by sloppy assembly is a hell of a bigger number than 800. The vast majority of buyers do not have the resources or time to travel to Goshen for such a thing even if they could be accomodated, nor should they have to.
I guess I'll respond with a list:
1. I'm paying for the rally...and it is a good value compared to other rally's without the free service.
2. I'm happy with the DIRECT service I've received from Forest River in and out of warranty.
3. I'm not here to defend the industry or dealer service throughout the industry. Dealers have no obligation to help, the product is universally problem prone and dealers lie a lot. It is not a Forest River Buffett problem as a quick read over at IRV2 will confirm. My guess is when a part does not get approved or arrive...9 out of 10 it is because the DEALER didn't put in the part order or fill out the claim and send it in...then lied to the customer about waiting for a response from FR.
4. I am not suggesting that anyone should have to travel to Goshen. I was responding to the idea that Big Bad Warren doesn't care with the counter proposal that he DOES care in that his company does something for customers that NO other RV company does. He (IMO) is likely aware of and supportive of the event having charitably donated $59B of his own money to others AND having a coach named after his company.
He especially likes it when companies build an unassailable brand based on their value. Peter Liegl is the Chairmen & CEO of FR and I'm sure the tone he sets for the company reflects both his and Buffets values. Someone only
interested in profit wouldn't do something to help customers that no one else is doing. They are building a brand and loyalty. Not easy and not quickly and obviously not to everyone's satisfaction...but I see a positive direction and some good people doing their best.